Office Service Associate Floater

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

A Floater is a cross‑trained Office Services team member based in McLean VA, who travels to the Reston, VA and DC area to provide flexible coverage across mailroom, shipping/receiving, and general office support, ensuring consistent operations whenever staffing gaps or workload demands arise.

• This position will be stationed in McLean, VA with travel to the Reston, VA and DC area whenever staffing gaps or workload demands arise.

• Receive, sort, process, and deliver all incoming mail and packages

• Pick up, transport, and deliver materials within and between departments (including VA and DC locations)

• Deliver office supplies and support internal building deliveries

• Maintain records, logs, and files; collect data for reporting

• Ensure the Customer Service area is staffed and provide coverage as needed

• Apply knowledge of postal regulations and basic computer skills

• Resolve issues and support customers, including occasional difficult interactions

• Maintain equipment and ensure proper operation

• Communicate with client contacts and keep management informed of operational needs

• Prioritize tasks, adapt to changing demands, and demonstrate leadership

• Work overtime when required

• Perform other duties as assigned

• High School diploma or GED

• Reliable transportation for travel to multiple client sites

• Minimum 2 years of Mail/Print Services or Office Services experience preferred

• 1–3 years of experience with Microsoft Office (Word, Excel, Outlook)

• Strong customer service and communication skills

• Ability to work independently or as part of a team

• Strong attention to detail and ability to multitask

• Ability to operate mail carts, hand carts, and flatbeds

• Ability to lift 50+ pounds

• Have a Drivers license