Order Management Representative

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Where is the work:

On-Site (5 days)

Job Summary

Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Representative. We need an enthusiastic individual who can listen to customer service related issues and offer solutions to our Commercial Sales Offices. Responsibilities:

• Process released customer orders in Kodiak and MDP
• Work with Engineering to ensure MDP spec file data is accurate
• Answer incoming tickets from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries
• Research and resolve any customer issues
• Attend production meetings and represent customer voice
• Work cross-functionally with sales offices, product management, production, logistics, and shipping to meet customer requirements
• Proactively keep current on product knowledge and customer service standard work
• Use problem solving skills to improve processes

Qualifications

Associate's Degree required; Bachelor's Degree preferred.

3-5 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment.

Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)

Key Competencies:

• Must have excellent verbal, written, and interpersonal communication skills
• Must show the ability to handle difficult situations while remaining professional and courteous
• Must demonstrate the ability to build strategic relationships across functions of an organization
• Must exhibit the ability to identify process improvement opportunities and take initiative to implement them
• Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning

This role has been designated by the Company as Safety Sensitive.

Benefits

Benefits kick in day one!

• Medical, dental, vision
• HSA & FSA Options
• 6% 401k match (vested immediately), plus an additional 2% of eligible pay in core contributions (after 3 years)
• Tuition Assistance Program
• Be Well Program
• Employee Assistance Program

Annual Base Salary Range or Hourly Base Pay Range:

$24.76 - $29.90

Compensation Type: Hourly

Incentive Eligible: No

Sales Commission Eligible: No

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.