Fanatics Markets Relationship Executive

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce Fanatics Collectibles and Fanatics Betting & Gaming allowing sports fans to Buy Collect and Bet. Through the Fanatics platform sports fans can buy licensed fan gear jerseys lifestyle and streetwear products headwear and hardgoods; collect physical and digital trading cards sports memorabilia and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties including major national and international professional sports leagues players associations teams colleges college conferences and retail partners 2500 athletes and celebrities and 200 exclusive athletes; and over 2000 retail locations including its Lids retail stores. Our more than 22000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About Fanatics Markets

Locations: Miami Dallas Houston Austin San Diego San Francisco

Fanatics Markets is a real-money prediction and trading app redefining how people engage with the events they care about. Through transparent regulated prediction markets users can trade on outcomes across sports entertainment and other real-world events.

Our mission is to build the worlds most trusted prediction markets platform. To do that we need exceptional people who can create memorable experiences and build long-term relationships with our most important customers.

Role Overview

This is a high-ownership customer-facing role responsible for personally acquiring onboarding and growing high-priority customers on Fanatics Markets.

You will act as both the first point of contact and the long-term relationship owner for your customers. This role blends outbound acquisition white-glove onboarding and ongoing relationship management. You are the human face of Fanatics Markets for a portfolio of our most valuable users.

This is not a desk-only role. Success requires hustle persistence exceptional communication skills and a willingness to proactively engage customers through high-volume personalized outreach across text phone and other messaging channels.

What Youll Do

Customer Acquisition & Growth

• Proactively source and acquire high-priority customers through direct outreach to known leads referrals and targeted campaigns
• Comfortable with persistent high-frequency outreach and being evaluated on results not activity
• Engage in high-volume outbound communication (text phone messaging platforms) on a daily basis
• Build trust quickly and convert interested prospects into active engaged customers

Onboarding & Customer Advocacy

• Personally onboard new customers ensuring they understand how Fanatics Markets works and how to get value from the platform
• Educate customers on market mechanics event opportunities and platform features
• Act as a dedicated resource for your customer portfolio maintaining frequent personalized communication - liaising with operations teams across payments customer support and other functions

Engagement & Retention

• Drive ongoing engagement and handle by reaching out at the right moments - before during and after major events
• Reactivate dormant customers and deepen relationships with existing highest-priority users
• Anticipate customer needs and proactively solve problems to deliver a premium experience

Representation & Feedback

• Represent Fanatics Markets professionally in customer conversations events and industry interactions
• Serve as a feedback loop between customers and internal teams sharing insights on product gaps friction points and opportunities

What Were Looking For

• 4 years of experience in sales customer acquisition hospitality relationship management or customer success roles with direct performance accountability
• Proven ability to build relationships quickly and influence customer behavior through direct communication
• Comfort with high-volume outbound outreach and frequent customer interaction
• Strong written and verbal communication skills especially in informal 1:1 settings
• Highly organized reliable and accountable - you follow through
• Ability to thrive in fast-paced evolving environments with minimal structure

Strong Plus

• Experience in sports trading fintech crypto marketplaces or adjacent consumer platforms
• Demonstrated interest in or strong desire to deeply learn prediction markets and trading dynamics
• Willingness to work flexible hours around major events when customer engagement is highest

What Success Looks Like

• Owning a growing portfolio of highly engaged priority customers - including build your portfolio yourself with acquisition efforts
• Driving sustained customer activity through proactive outreach and relationship management
• Becoming the trusted primary point of contact for your customers
• Meaningfully contributing to the growth and shape of the Fanatics Markets program and customer experience

Why This Role Matters

This role sits at the center of Fanatics Markets growth strategy. Early on relationships matter as much as product. The right person in this seat will help define how we acquire support and retain our most important customers.

Depending on the role your interview and onboarding experience may include in-person components such as onsite interviews or Launching into Better: LIVEa multi-day cultural immersion in New York City for full-time non-seasonal hires. These sessions are designed to build connection and bring our culture to life though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits please visit will change based on country and state of residence which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is addition to the base and bonus full-time employment and more. For information about our benefits please visit Range

$90000 - $110000 USD

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Fanatics will never ask candidates for money banking information or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting please do not respond and report it here .

Required Experience:

IC