Brand Specialist Receptionist / BDC Professional

Job Description

Job Description

Planet Lincoln Dallas Love Field - Brand Specialist Receptionist/BDC Professional 

Planet Lincoln Dallas Love Field is a progressive, luxury centric, growing dealership focused on a premium customer experience. At Planet Lincoln Dallas Love Field, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels. We offer guaranteed paid with training. 

Full Job Description

We are looking for an enthusiastic Automotive receptionist/ BDC representative to join our growing dealership's professional team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as a director of first impressions to our customers. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.

Responsibilities

• Answering inbound phone calls in a timely manner
• Complete assigned customer service-related outbound calls
• Greeting and ensuring every customer is checked in
• Respond quickly to internet, phone and live chat inquiries
• Project a friendly and helpful demeanor while handling all guest inquires with 100% guest satisfaction
• Identify sales leads among new and existing customers
• Direct non-sales call to the correct department or staff member
• Maintain follow-ups with potential prospects not ready to make an appointment, no-shows, and visited our showroom
• Gather customer details and comments in our system
• Generate appointments by means of proactive outbound/inbound prospecting and follow lead activity management to qualify and market to potential customers
• Provide customers with thorough, up-to-date knowledge of product/inventory information
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Meet and exceed DAILY, WEEKLY, AND MONTHLY goals

  Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Ability to multitask
• Highly organized

What We Offer

5-day work week, an outstanding pay plan, excellent management support, advancement potential and true work/life balance.

• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Professional Growth and Development Opportunities
• Paid Training
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.