Global Systems Administrator

Company overview IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you! Job Description Job Summary: Reporting to the Manufacturing IT Infrastructure Team Lead, the Global Systems Administrator will be responsible for the design, implementation, support, and optimization of global core infrastructure and manufacturing systems environments. The successful candidate will provide technical and operational leadership while ensuring the availability, security, resiliency, and performance of data centres, cloud platforms, and manufacturing operational technology systems. This position serves as a key liaison between IT, engineering, manufacturing teams, external vendors, and other stakeholders. The role supports a 24/7 global manufacturing environment and contributes to the continuous improvement, automation, and standardization of infrastructure and manufacturing systems. Benefits Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits) Dental Insurance Vision Insurance Life Insurance Health Spending Account Employee Support and Mental Wellness Short-term Disability 401(k) Match Paid Vacation Floating Days Employee Support Program Employee Engagement Events Awards and Recognition Tuition Reimbursement Service Awards Employee Perks & Discounts Job Responsibilities Manage and optimize servers, enterprise storage, virtualization platforms, and cloud, on-premises, and hybrid infrastructure Contribute to the design and execution of global data centre strategies, including cloud, co-location, and on-premises environments Research and recommend new infrastructure technologies aligned with organizational requirements and industry best practices Support, maintain, and enhance virtualized manufacturing environments, including Siemens and industrial automation platforms Collaborate with engineering teams and external vendors to deploy and support manufacturing computing systems Ensure the uptime, resiliency, security, and performance of manufacturing infrastructure systems Manage capacity planning, technology refreshes, and lifecycle management for manufacturing systems Provide Level 2 and Level 3 support for global infrastructure and manufacturing systems within established service-level agreements Perform infrastructure and system patching activities in accordance with corporate standards Lead incident response, troubleshooting, and service restoration activities during critical outages Participate in a 24/7 on-call rotation and respond to after-hours infrastructure and manufacturing system issues Follow IT service management processes, including incident, problem, change, and service management Implement and maintain infrastructure in accordance with corporate cybersecurity frameworks, policies, and governance standards Manage system access controls, permissions, security configurations, and compliance requirements Ensure software licensing compliance and adherence to enterprise technology standards Contribute to disaster recovery planning, documentation, testing, and optimization Support enterprise backup strategies to ensure data integrity, availability, and recoverability Serve as a technical contributor or technical lead for infrastructure and manufacturing technology projects Execute project deliverables and ensure established milestones and technical requirements are achieved Collaborate with cross-functional teams to deliver solutions aligned with operational and business needs Act as a primary liaison with infrastructure vendors for technical support, escalation, and issue resolution Monitor vendor performance and adherence to contractual service-level agreements Communicate technical information effectively to technical and non-technical stakeholders Maintain detailed documentation for systems, configurations, procedures, and operational standards Identify opportunities for process improvement, automation, standardization, and improved system performance Perform additional duties as assigned Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and professional experience 3–10+ years of systems administration or infrastructure experience 3–10+ years of experience supporting manufacturing or operational technology environments Experience supporting infrastructure within a 24/7 enterprise or manufacturing operation Strong understanding of cloud, on-premises, hybrid infrastructure, and data centre operations Hands-on experience with VMware ESXi 6.x, 7.x, or newer virtualization environments Experience administering Windows Server 2016, 2019, or 2022 Experience with Active Directory, Microsoft 365 administration, Microsoft Azure, and Linux Experience with enterprise storage, backup, and disaster recovery technologies Understanding of networking fundamentals and infrastructure monitoring tools Hands-on experience with Siemens WinCC and TIA Portal is strongly preferred Experience with Rockwell Automation or Allen-Bradley FactoryTalk is an asset Experience with ThinManager, thin-client environments, VDI, or Terminal Services Experience supporting HP and Dell enterprise server hardware Broad technical knowledge across servers, networking, virtualization, cloud infrastructure, and manufacturing systems Experience within an industrial or manufacturing environment, preferably supporting Siemens technologies Strong problem-solving, troubleshooting, and critical-thinking skills Strong business acumen and the ability to align infrastructure solutions with organizational objectives Excellent verbal and written communication skills Strong stakeholder and vendor management capabilities Ability to manage multiple priorities in a fast-paced manufacturing environment Collaborative, team-oriented approach with the ability to provide technical leadership High attention to detail and commitment to security and operational excellence Willingness to participate in an on-call rotation and provide after-hours support Ability to work on-site at the Agawam, Massachusetts office Ability to travel occasionally to other company locations as required We may use artificial intelligence (AI) tools on a limited basis to assist in initial assessment, identification, and review of candidates. AI is used only to support our recruiting and hiring team, and decisions are always made by the recruiting and hiring team. Absolutely no applicant data is sent or provided externally through these AI tools. Benefits of Employment IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity. Diversity and Equal Opportunity Employment IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. IKO is a leading manufacturer of residential and commercial roofing systems operating in Canada, the United States and multiple global markets. Our 70+ years of success has been enabled by the dedication of our employees. We would welcome the opportunity to consider you for one of our great opportunities! We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. 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