Retail Manager

Select how often (in days) to receive an alert: Other Forms of Compensation: Benefits and meals Pay Grade: 11 Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary Position Summary We are seeking a driven, organized, and customer-focused Retail Manager to oversee and grow all aspects of retail operations across multiple channels, including brick-and-mortar stores, event retail, merchandise programs, and ecommerce platforms. This role will work closely with the Retail General Manager, internal operations teams, and client stakeholders to deliver exceptional retail experiences, drive sales performance, and execute merchandise strategies. The Retail Manager will be responsible for managing day-to-day retail operations, inventory control, merchandising standards, staff coordination, customer experience initiatives, and sales performance. The position will also support ecommerce operations and digital retail initiatives as part of a comprehensive retail strategy. The ideal candidate is a proactive leader who thrives in a fast-paced sports and event retail environment, possesses strong operational and organizational skills, and is passionate about delivering outstanding customer and client experiences. Key Responsibilities Retail Operations Oversee daily retail operations across store locations, event retail environments, and ecommerce channels Ensure consistent execution of retail standards, merchandising presentation, inventory management, and customer service expectations Partner with the Retail General Manager to develop and execute seasonal merchandise strategies and sales initiatives Monitor sales performance, inventory levels, and operational metrics to maximize revenue opportunities and profitability Support staffing, scheduling, training, and development of retail team members as needed Lead matchday and event retail operations, ensuring preparedness, staffing coordination, and execution excellence Maintain strong relationships with clients and serve as a key point of contact for retail-related initiatives and operational updates Identify process improvements to enhance operational efficiency and customer experience Merchandising & Inventory Management Manage inventory planning, replenishment, stock accuracy, and product lifecycle management Coordinate product launches, new merchandise introductions, and promotional campaigns Ensure merchandise is appropriately displayed and presented in accordance with brand standards Assist with purchasing decisions, assortment planning, and inventory optimization strategies Conduct inventory analysis and reporting to support sales growth and inventory productivity Ecommerce & Digital Retail Support Oversee and support ecommerce operations, including product setup, merchandising, inventory accuracy, and promotional execution Collaborate with marketing and creative teams to ensure consistent product presentation across retail channels Monitor online sales performance and customer trends to identify opportunities for growth Coordinate with internal ecommerce resources to implement platform updates and support digital retail initiatives Ensure online and in-store retail strategies align to create a seamless customer experience Customer & Client Experience Foster a customer-first culture across all retail touchpoints. Address customer concerns and escalations with professionalism and urgency Lead regular client discussions regarding merchandise performance, retail initiatives, and growth opportunities Support loyalty-building initiatives and programs that drive customer engagement and retention Reporting & Analysis Prepare sales reports, inventory analysis, and operational recaps Monitor key performance indicators (KPIs) and provide recommendations to improve business performance Support budgeting, forecasting, and retail planning efforts as needed Qualifications Qualifications 3+ years of retail management, retail operations, or merchandise management experience Demonstrated leadership experience in a retail environment Strong understanding of retail operations, inventory management, merchandising, and customer service best practices Excellent communication, relationship-building, and client management skills Strong organizational and project management abilities with the capacity to manage multiple priorities Analytical mindset with attention to detail and problem-solving skills Proficiency in Microsoft Office and retail management systems Comfortable working in a fast-paced sports, entertainment, or event-driven environment Flexibility to work evenings, weekends, holidays, and matchdays as needed Preferred Qualifications Experience working in sports, live events, apparel, or high-volume retail environments Experience managing multiple retail channels, including ecommerce operations Familiarity with Shopify or other ecommerce platforms Experience executing merchandise launches and promotional campaigns Knowledge of fulfillment operations, inventory planning, and omnichannel retail strategies Benefits & Compensation Full-time salaried position Salary range of $60,000–$70,000, based on experience Opportunity for career growth within a rapidly expanding retail organization Collaborative, team-oriented, and energetic work environment Hands-on involvement in sports, entertainment, and event retail operations This version shifts the role to roughly 75% retail operations / 25% ecommerce, making ecommerce a preferred skillset rather than the core function of the position. At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered. Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Plan Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. #J-18808-Ljbffr Compass Group USA