Senior Technical Program Manager

Senior Technical Program Manager

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.

About the Role

We are looking for experienced technical program management professionals to join our team and help us build towards the future. Our Technical Program Managers (TPM) conceptualize, rationalize, and drive multiple simultaneous projects to bring Tech and Product vision to fruition.

This role requires TPMs to work across different vendors, manage multiple stakeholders, explore different tech-stacks, manage cross-platform integrations, validate tech solutions, and ensure compliance with company guidelines on payment, data access & privacy, as well as data security. You will contribute to the strategies, roadmap, design choices, optimizing operations, vendors selection as well as choice of technology to build secure, scalable, cost effective, reliable, and resilient capabilities for customers while keeping high UX standards.

In this role, you get to dive as deep as you want into the tech stack, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems. You may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way. All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers.

All About You and What Makes You a Good Fit

- You are keen, curious, and have technical acumen. You enjoy diving deep to understand platforms capabilities and underlying technologies

- You can plan, execute, and deliver projects from inception to completion related to a known technology, product, or program

- You are self-organizing and can break down a problem/task into smaller achievable chunks

- You have sense of ownership and accountability. Can work with limited guidance from peers, people leader, and other stakeholders

- You have solid comprehension and articulation skills, especially when it comes to technology. You are able to understand technical aspects related to platform integrations and implementations.

- You can communicate to executives, peers, and staff with impact, eloquence, and authenticity.

- You have the ability to distill information and translate technical verbiage based on the audience for effective comprehension

- You love to solve problems, come up with potential solutions before seeking inputs

- You don't shy away from asking questions, seeking support, raising concerns, and giving your opinion

- You seek to optimize and deliver more

- You are comfortable working in an environment with ambiguity and changing priorities. You tend to bring clarity and partner with stakeholders to manage priorities

- You talk 'Value'. You build understanding on what we are are doing and why we are doing it. You practice '5 Whys'

- You help others grow along with you

- Comfortable working on the following: (experience with at least one of these technologies preferred)

• Content Management Systems
• SSO configurations
• Cert and key management
• Microservices APIs
• CI/CD pipeline
• 'As a Service' models, Cloud native applications, White label solutions
• User analytics tools (Mixpanel, Adobe etc.)
• Code version control and collaboration tools (Github etc.)

What a typical day would be for you.

No set routine, everyday brings different opportunities to add value, optimize, and improvise. A few activities that may be performed over a period of a month working on a project:

• Collaborate with Corp Security, Legal, Data privacy teams for various compliance requirements
• Collaborate with other partner teams (BizOps, Support, internal governance etc.) to ensure continuous progress.
• Own technical requirements, oversee development, lead solution validations, and plan for roll-out
• Troubleshoot and solve technical challenges that stakeholders come across
• Manage project communications, and may be the first point of contact for the team
• Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Identify blocking issues and manage their resolution
• Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time