Manager, Technical Program Management

Manager, Technical Program Management

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.

About the Role

Technical Program Managers at Mastercard interact with product managers, software development managers, developers, and senior leaders across partner teams in the Product and Engineering organization to deliver complex projects and programs. You will define roadmap deliverables, develop program execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and balance business needs versus technical constraints. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail-oriented, with a solid technical background and excellent problem-solving skills.

All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers.

As a Technical Program Manager people manager at Mastercard, you are expected to perform the following general responsibilities:

• Lead a global team of individual contributors who are conceptualizing, rationalizing, and driving multiple simultaneous projects to deliver engineering work
• Drive overall strategy and teams inside and outside of your organization to deliver the expected results
• Develop and communicate a vision that supports the broader departmental and organizational vision
• Maintain deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems
• Continuously monitor and analyze key performance indicators on the organization's score card and move them in a positive direction
• Stay on top of tactical execution rigorously inspecting the delivery plans and execution metrics of your TPMs
• Adapt to shifting goals and activities while managing multiple activities in parallel
• Build and cultivate strong internal relationships
• Manage escalations
• Actively encourage the development of your technical staff by guiding, coaching, and mentoring
• Learn performance improvement management and hold team members accountable for performance

All About You

• Experience as a people manager with the ability to attract, recruit, and develop technical talent

• Demonstrated ability to operate with minimal guidance

• Experience with XP, TDD and BDD in the software development processes

• Experience delivering technical programs and knowing where to look to find all the potential landmines

• Proven track record of data driven decision making and applying continuous improvement methodologies across teams

• Experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD

• Ability to communicate to executives, peers, and staff with impact, eloquence, and authenticity

• Bachelor degree in software engineering, computer science, information technology or related discipline preferred, or equivalent work experience

Preferred by not required

• Completed Certifications (Agile, PMI, ITIL, DevOps, cloud computing, Java, etc.) preferred, or equivalent work experience

• Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model