Dealer Relations Manager (DRM)

About this position

About BizzyCar

BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

About the role

Are you passionate about revolutionizing the automotive dealership industry? At BizzyCar, we empower dealerships with cutting-edge software solutions that optimize operations, boost profitability, and elevate customer satisfaction. We're looking for a Dealer Relations Manager to be the driving force behind our dealer partnerships, ensuring they thrive with our innovative technology.

This role blends relationship management, product expertise, and strategic growth in an environment where your impact is felt daily. If you thrive on building meaningful connections, delivering results, and tackling challenges in a fast-paced industry, we want you on our team.

What you'll do

• Build Relationships That Matter
• Be the trusted advisor for dealership partners, from Dealer Principals to Service Managers, ensuring seamless adoption of our software.
• Deliver exceptional onboarding, proactive support, and ongoing training to enhance dealership operations.
• Serve as the face of BizzyCar, fostering strong, lasting partnerships with dealership teams.

Drive Success with Product Expertise

• Lead product implementations and communicate new features and updates effectively.
• Strategically align our software with dealership workflows to maximize efficiency and customer satisfaction.
• Conduct quarterly business reviews, ensuring dealerships achieve and exceed their goals with our solutions.

Expand and Elevate Partnerships

• Identify growth opportunities, including upselling additional features and driving renewals.
• Encourage dealerships to refer new customers, leveraging success stories and positive relationships.
• Collaborate with internal teams to continuously improve the dealer experience.

Track and Deliver Results

• Monitor account health using tools like HubSpot, proactively addressing challenges and ensuring retention.
• Analyze dealership performance metrics to deliver actionable insights and recommendations.
• Report on key performance indicators, contributing to BizzyCar’s growth and success.

We're Looking For

Experience & Education:

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 3-5+ years in sales, account management, customer success or service, preferably in a retail environment.
• Must have automotive dealership or automotive tech experience.
• Proven track record in franchise dealership operations or selling integrated solutions to dealerships.
• Account risk mitigation or save motion experience is preferred.
• Tech-savvy, with experience using CRM tools (HubSpot), Microsoft Office Suite, and virtual collaboration tools.
• Strong business acumen with an ability to translate product features into dealership success stories.
• Exceptional communication and relationship-building skills, from the service lane to the boardroom.
• Self-motivated, resilient, and adaptable in a fast-paced, startup environment.
• Experience in negotiating win-win solutions and managing complex accounts with finesse.

Additional Requirements:

• Ability to travel up to 75-100%, including overnight stays.
• Valid driver’s license.
• Willingness to work extended hours and be on-call as needed.

What we Offer

• Competitive base salary $80,000-$90,000 + variable compensation (OTE $120,000)
• Paid time off , including vacation, sick leave, and paid holidays
• Ongoing training and development
• Supportive, collaborative team culture

BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

At this time, the company does not provide sponsorship for U.S. visas or immigration benefits. To that end, the company does not provide financial, legal or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, and as a condition of employment, all employees must complete the Form I-9 and present unexpired documents showing that the employee is legally authorized to work for any employer in the United States.