Service Manager

Service Manager

Service Managers are responsible to the Division Manager, or person designated by the Division Manager, for the functions assigned to them being performed in accordance with company policies and procedures. It is their responsibility to assist in achieving the division's aims and goals while operating within the guidelines of the company. The responsibilities set forth, but not limited to, are:

General Summary: Work will consist of installation, alterations, additions and/or repairs of electrical systems, conductors and associated materials and equipment within the commercial, industrial and residential electrical construction industry.

Responsibilities:

Operations:

1. Accountable to management for furnishing accurate and updated information and for taking appropriate action as required.
2. Attend weekly meeting conducted by the Division Manager, or person designated by the Division Manager, to review information and discuss upcoming workload.
3. Monitor and control the Company's established policies and procedures concerning, but not limited to: The Division Office Operations Procedures (General Policies and Operating Procedures), Vehicle usage, The Hazard Communication Program, The Quality Assurance Program, The Substance Abuse Program, The Safety and Hot Work Program, Policies concerning suppliers.
4. Monitor and control, by review and verification, all paperwork related to assigned jobs/work orders.
5. Responsible for adherence to, but not limited to: The Division Calendar to assure that weekly, monthly and quarterly schedules are met.

Engineering:

1. Profit/loss of assigned jobs/work orders.
2. Monitor and control the job processing responsibilities on assigned projects.
3. Monitor and control estimating including, but not limited to: Assure that the estimate is entered into the Estimate Log, Assure that all paperwork and other procedures are adhered to, Review and approve estimates and design/build projects within authorized limits, Preparation, bidding and re-estimate of assigned jobs and work orders, Recommend changes concerning material, labor, and EPAS.
4. Preparation of pay request breakdowns, monthly pay requests, and weekly billings.
5. Purchasing of all material for assigned projects plus verification of orders placed.
6. Material approval submittal procedure.
7. Preparation, submittal and processing of change orders and revisions.
8. Accountable to management for, but not limited to: Project related general, technical and engineering problems (field and owner related), The preparation and accuracy of Monthly Job Status Updates and Post Job Conference Reports, Monitoring and controlling the expediting of materials and sub-contracts for assigned projects.

Production:

1. Accountable to management for reporting problems related, but not limited to, the following: Labor, wages, productivity and coordination, Use of tools, trucks and equipment, Safety on the project and job site security for material, tools and equipment, Storage facilities.
2. Responsible for verifying the accuracy of the Monthly Job Productivity Reports.
3. Monitor, control and verify productivity of assigned jobs/work orders.
4. Check to see that assigned jobs/work orders are being done in the most efficient and economical manner.
5. Responsible to monitor and control, but not limited to, the following: Wage rates, labor, training and supervision of assigned jobs/work orders, Number of trucks being driven to a work site, Storage facilities on job sites, Use, coordination and supply of division tools, trucks and equipment.
6. Check jobs periodically to assure that the workers are starting and quitting work on time.

Marketing:

1. Develop the division's local work in the areas of residential, commercial and service work.
2. Make contacts with general contractors and residential and commercial developers.
3. Obtain new information on new general contractors and residential and commercial developers.
4. Monitor the electrical construction market in the division's geographical area to identify potential customers and be responsible for initial contact of these customers.

Position Requirements:

Licenses: Current driver's license if required by job conditions; applicable federal, state and local licenses as required by job conditions or by the company.

Certifications: Applicable federal, state and local certifications as required by job conditions or by the company.

Education: High School Graduate, holder of G.E.D., or equivalent Watson training.

Experience: Required or necessary experience and/or training to assure all aspects of position are performed efficiently and productively while operating in accordance with policies and procedures of the company.

Working Conditions:

1. Majority of work is performed in office environment.
2. Visits to job sites require exposure to all elements (heat, cold, rain, snow), depending on time of year and job location.
3. Must be able to utilize construction site sanitary facilities (Porta-Johns).
4. Wear personal protective equipment as required in Safety Handbook.
5. Able to work 40 hours per week, overtime as required, night shifts; work out of town if needed.

Skills:

1. Plan, direct, and coordinate an entire activity or the activities of others.
2. Evaluate information and analyze problems logically to develop solutions.
3. Express ideas clearly to others.
4. Work with figures quickly and easily.
5. Deal with people in actual job duties beyond giving and receiving instructions.
6. Work independently.
7. Understand the meanings and relationships of words and use language effectively.
8. Work with numbers accurately to review budgets, materials, and time schedules.
9. Make decisions based on personal judgment.
10. Perform a variety of duties which may change often.
11. Deal with people in actual job duties and have agreeable working relationships.
12. See details and recognize errors in written material, numbers, charts, or tables.
13. Communicate well.
14. Comprehend and practice safe work procedures as outlined in Company Safety Handbook.
15. Operate company vehicles with manual and automatic transmission.

Physical Function:

1. Hear and see well (either naturally or with correction).
2. Sit for long periods of time.
3. Speak clearly.
4. Must be able to make transition from employee parking area or street into construction work areas and to gain access to all levels of the building, even if the only means of access is by O.S.H.A. approved site construction ladder, or stairs still under construction but acceptable for use.
5. Repetitive use of arms, hands and fingers.