Patient Service Representative (PSR) I, Surgical Specialties Clinic

What Will You Do A Patient Service Representative (PSR) is often a patient’s first impression of Advocate Health and frequently is the starting point and foundation for all Revenue Cycle functions. That work includes complete and accurate capture of information related to patient demographics, insurance coverage, and patient financial responsibility. The PSR helps prevent the loss of revenue and impacts operating margins through the accuracy and timeliness of their workflows. The PSR ensures mandated regulations are followed and patient satisfaction is optimized. The PSR plays a crucial role in connecting a variety of departments for the overall success of the patient’s experience and the organization’s financial success. The PSR often works without direct supervision present. This position is scheduled Monday-Friday from 7:30am-4:30pm . No holidays, weekends, or on-call duties. Where You Will Work Aurora St. Luke’s Medical Offices – 2801 W Kinnickinnic River Parkway, Milwaukee, WI ASLMC Surgical Specialties Clinic located at Aurora St. Luke’s Medical Center, Milwaukee, WI General, trauma, and acute care surgery Abdominal Wall Surgery Advanced oncological (cancer) surgery Breast Surgery Colorectal surgery Minimally invasive and robotic-assisted surgeries Plastic Surgery Physical Requirements And Working Conditions Position may require travel and be exposed to weather and road conditions. Operates all equipment necessary to perform the job. Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts. Must be able to push/pull up to 50 lbs. with assistance. Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. Must be able to use hands with fine motor skills for keyboard data entry. DISCLAIMER: All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. #J-18808-Ljbffr