Service Manager

Looking for a rewarding career in agriculture? Look no further than right here at Bane-Welker Equipment. Bane-Welker Equipment is a 100% Employee-Owned ESOP that allows you to invest not only in your future but in the company in which you are building your career. Bane-Welker Equipment is focused on serving our customers, employees and the communities we live in. Here at Bane-Welker Equipment, we offer a wide variety of full-time positions across all departments including Sales, Parts, Service, Precision Farming, Transportation and Administrative Department roles.

BENEFITS

Bane-Welker Equipment offers a wide range of benefit options to best suite you and your family's needs and lifestyle, including, but not limited to paid vacation and holidays, health insurance, short-term & long-term disability options, 401K with company match, and more.

ABOUT US

We are invested in our communities where we work and live. We are 100% Employee Owned. See what that means to us (and you)! Attention high school students! Do you want to be a diesel mechanic when you graduate? We’ve got the perfect opportunity. Tuition assistance, tool programs, and the opportunity to learn the job while attending school are just a couple of the perks. Looking for a fun way to spend your summer while learning about jobs in the agriculture field? Our interships are unlike any other. Want to know more? Click below. Positions are posted in October. The Service Manager should be a capable leader, with the ability to organize, train and supervise personnel. They must be capable of managing the entire service operation including shop assignments, personnel and standards of performance and work output to satisfy customer’s service needs. Service Profitability: Consistently achieve agreed-upon service sales volume, productivity and profitability in ways that contribute to the company's absorption expectations, suitable for company sustainability and profitable growth. Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep) while optimizing cash flow and adhering to safety polices and guidelines. Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with Bane-Welker policies, regulations and expectations. Ensure the effective scheduling of service work, to ensure proper flow of work to meet Bane-Welker service objectives to exceed customer expectations. Develop and execute a successful SIP program implementation in coordination with the other departments. Appropriately manages service assets including service trucks, tools, and equipment. Team and Culture Development: Attracts, leads, develops, and retains talent that results in a team that is highly aligned with Bane-Welker guiding principles and is highly productive and motivated. Assure the service department is properly staffed by recruiting, hiring and promoting the right people for the right positions. Ensure Service department has a strong interdepartmental working relationship to align the teams needs so that solutions are embraced and supported. Optimize employee performance through effective ongoing evaluations, touch-points, goal setting, recognition, rewards and discipline/corrective management practices to produce expected results. Strengthen employee performance through development and timely internal and external training. Effectively communicates with customers to successfully resolve customer complaints and problems in a timely manner utilizing internal and OEM resources, resulting in customer satisfaction in alignment with business objectives. Utilize Bane-Welker programs and promotions effectively to deepen customer relationships. Requirements of Position: Must have a customer focused and “be of service” attitude. Demonstrate organizational ability and systematic timing. Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment. Ability to demonstrate the guiding principles of Bane-Welker. Be proficient in Outlook/Microsoft Office and computer skills. Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment. Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons. Have an outstanding knowledge of mechanical, electrical, and hydraulic systems. Possess mechanical ability and familiarization with testing equipment and diagnostic procedures. Be experienced in operating vehicles and equipment used for diagnostic purposes. Must have a valid driver’s license. Reports to the Territory General Manager. Listed are just some of the additional requirements: sitting, standing, climbing, lifting, grasping, reaching, stooping, and crouching, speaking, listening and motor coordination skills. #J-18808-Ljbffr Bane-Welker Equipment