Customer Care Coordinator*

Job Description

Job Description

About This Opportunity

At Amazing Life, the Customer Care Coordinator plays a critical role in delivering a thoughtful, high-quality support experience to our customers.

This is a talent pipeline role, meaning we are continuously connecting with strong candidates even when we don’t have an immediate opening. As our Customer Success organization grows, Care Coordinators are often the starting point for long-term career development at Amazing.

If you're excited about growing your career in Customer Success and open to some flexibility in timing, we’d love to connect.

What You’ll Do

As a Customer Care Coordinator, you’ll serve as a key point of contact for customers navigating the Amazing Life platform. This role goes beyond basic ticket handling — you’ll take ownership of issues, coordinate across teams, and ensure customers feel supported from start to finish.

You can expect to:

Support customers across phone, email, chat, and other channels

Resolve a range of issues including product usage, troubleshooting, and account support

Take ownership of cases from intake through resolution

Communicate clearly, professionally, and empathetically

Collaborate with Customer Success, Product, and Engineering when needed

Document interactions and contribute to improving internal processes and resources

Identify recurring issues and share insights with the team

What We’re Looking For

We’re looking for individuals who bring strong fundamentals in customer support and are ready to grow in ownership, judgment, and impact.

Core Qualifications:

2+ years of experience in customer support, service, or a related role

Strong written and verbal communication skills

Ability to manage multiple priorities while maintaining attention to detail

Comfort working independently and knowing when to escalate

Experience using CRM or support tools (Zendesk, Salesforce, HubSpot, etc.)

Ability to learn new systems and tools quickly

Preferred Experience:

Experience supporting a SaaS or technology platform

Exposure to nonprofit, education, or faith-based organizations

Experience contributing to documentation or process improvements

What Success Looks Like

Customers receive timely, accurate, and empathetic support

Issues are owned through resolution with minimal handoffs

Cases are well-documented and easy for others to understand

You are seen as a reliable and thoughtful contributor to the team

What You’ll Bring

Customer Empathy – You care about helping people and doing it well

Ownership Mentality – You follow through, not pass things along

Attention to Detail – You communicate clearly and document thoroughly

Problem-Solving – You enjoy navigating ambiguity and finding solutions

Growth Mindset – You want to keep improving and expanding your impact

How Our Hiring Process Works

Because this is a pipeline role, timing for open positions can vary. Our goal is to get to know strong candidates and build relationships so that when a role becomes available, we can move quickly with the right people. Some candidates may move through the interview process before a position is immediately open. We aim to be transparent throughout the process so you can decide if the timing works for you.

Why Amazing Life

Amazing Life is a mission-driven organization committed to serving churches and families through thoughtful technology and care. We believe great customer care requires empathy, accountability, and continuous learning — and we invest in people who want to grow while doing meaningful work. If you're looking for a role where your work builds real skills, your voice is valued, and your impact is felt, we’d love to hear from you.

Apply

If this sounds like a strong fit, we encourage you to apply and start the conversation — especially if your timing is flexible.