Complaints Team Lead — Elevate Customer Care
Socket.dev
Marcus by Goldman Sachs is seeking a Complaints Team Leader to manage a 15-18 person Complaints Specialists unit across hybrid Richardson, TX and Draper, UT locations. You will coach, develop, and escalate complex issues while monitoring service levels and driving continuous improvements in customer support. You will recruit and train staff, set schedules, conduct regular one-on-ones, and collaborate with QA to ensure high customer satisfaction and compliance withinternal policies and regulatory #J-18808-Ljbffr Socket.dev
Vacancy posted 3 days ago
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