Operations Manager - Support

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DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit  dsv.com and follow us on  LinkedIn and  Facebook .

Location: USA - Fort Wayne, 5801 Adams Center Rd 

Division: Solutions 
Job Posting Title: Operations Manager - Support - 128823 
Time Type: Full Time

POSITION SUMMARY  

Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site Operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives.  Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management.  People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. 

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.   

• Manages operations to meet prescribed productivity and service goals.  Complies with terms outlined in client SLAs. 

• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures. 

• Meets all client specified KPI’s and complies with Quality system requirements. 

• Manages the operations to achieve prescribed objectives.  Applies sound communication and motivational techniques, create programs to supervise fairly and equitably, counsel, and (where needed) discipline team members.   

• Collaborates with Human Resources.  Assists in creating programs for hiring, training, and professional development.  Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities. 

• Delivers results by leveraging the skills of the right people at the right time 

• Effectively keeps senior management and client representatives informed of critical issues that affect the operations 

• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.  Assesses priorities based on time sensitivity and available resources.  Assigns duties to appropriate warehouse staff. 

• Reviews current volume demands to plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs. 

• Responsible for ensuring effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client). 

• Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit. 

• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction. 

• Provides ongoing growth and development opportunities for team members  

• Supports adherence to Standard Operating Procedures (SOPs). 

• Conducts routine staff meetings to review daily/weekly work activities. 

Management Information Systems   

• Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility.   

• Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines.   

• Remains knowledgeable regarding changes in hardware and software technology.   

• Develops proficiency in client systems.  

Customer Management:  

• Manages high level customer service standards for all functions.   

• Assures that client accounts receive the required level of operational and administrative support. 

• Maintains appropriate contact with all functions and responds to requests when required.  

• Attends or leads meetings with key customers to discuss any customer issues.  

• Coordinates management of supplier/customer visits to the site.  

• Promotes a positive relationship with clients by providing excellent customer service.   

Budgeting/Financials:   

• Supports the development of an annual operating budget.   

• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.  

• Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.   

Equipment & Facilities 

• Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE). 

• Ensures team members are properly trained on any MHE.   

• Keeps informed of relevant new technology and make recommendations as applicable.  

Safety 

• Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.   

• Audits warehouse for compliance with safety, security, and quality principles and rules.   

• Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety. 

OTHER DUTIES 

• Work overtime as dictated by business whether mandatory or voluntary 

• Performs other duties as assigned. 

SUPERVISORY RESPONSIBILITIES  

• Manages warehouse operations supervisors & support staff. 

SKILLS & ABILITIES  

Education & Experience 

• Must have a high school diploma or general education degree (GED).  

• Bachelor’s degree is preferred 

• 7 years’ experience working in a logistics/distribution/relevant environment. 

• 5 years’ experience in a supervisory role 

• Must be able to work in unregulated temperatures within the warehouse during the 

warmer and colder months can range from mild to moderate 

Computer Skills 

• Proficient in Microsoft Office (Excel, Work, and Power Point) 

• Demonstrated proficiency in knowledge of applicable WMS systems 

Language Skills 

• English (reading, writing, verbal) 

• Proficiency in business communication at all levels 

Other 

• Strong attention to detail accuracy and accomplish job task in a timely manner 

• Good organizational and personnel skills 

• Good communication skills, written and oral 

• Good leadership, supervision, and planning skills 

• Able to work flexible schedules, including nights and weekends, as required by the operation 

• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments. 

• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. 

CORE COMPETENCIES 

Independent Contributor 

​​☐​Accountability 

​​☐​Communication / Building Partnership 

​​☐​Customer Orientation 

​​☐​Developing Oneself 

​​☐​Drive for Results 

​​☐​Embracing Change 

​​☐​Problem Solving 

​​☐​Professional Competencies 

PHYSICAL DEMANDS 

Occasionally 

• Handling/Fingering, Sitting 

Frequently 

• Bending 

Constantly 

• Walking and Standing 

Ability to Lift/Carry and Push/Pull 

• 21-50 pounds 

• Reach above shoulder, reach outward, squat, or kneel. 

Other Physical Requirements: 

WORK ENVIRONMENT  

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. 

Reasonable Accommodations Statement  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

For this position, the expected base pay range is $78,000.00 – $100,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the  DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .