EHR Support & Data Systems Analyst

EHR Support & Data Systems AnalystPaula J. Hays Center - St. Petersburg, FL 33713OverviewSalary Range $24.00 Hourly Position Type Full Time Education Level 4 Year Degree Category Admin - ClericalDescriptionThe Electronic Health Record (EHR) Support & Data Systems Analyst is a Boley Centers Information Technology position combining front-line EHR application support with responsibility for Florida behavioral health state reporting, data integrity, reporting, and organizational performance analytics. The position serves as a primary point of contact for EHR-related user issues, supports system forms and workflows, and ensures timely, accurate CFBHN/FASAMS (or successor system) reporting.Working closely with clinical and program leadership, Finance/Accounting, the EHR support team, and IT, this position translates data into actionable reports, supports billing and revenue reconciliation, and assists users with effective EHR utilization. The role requires strong customer service, technical troubleshooting, careful documentation, and independent management of competing priorities.Duties / ResponsibilitiesPrimaryEHR Application Support & Service Desk — Respond to, investigate, document, prioritize, and resolve EHR and related software support tickets; communicate with users, identify root causes, and escalate complex issues to IT, the EHR vendor, or other support partners as appropriate.EHR Configuration & Workflow Support — Build, modify, test, and maintain EHR forms, reports, queries, and related workflows consistent with approved change controls; support implementation, troubleshooting, data correction, and user acceptance testing.State Data Reporting — Coordinate accurate and timely CFBHN/FASAMS (or successor) reporting, including required data submissions, outcome-data corrections, error resolution, validation, and follow-up with internal departments and external stakeholders.Data Quality & Governance — Monitor data accuracy, completeness, consistency, and appropriate access; investigate submission or source-data errors and maintain validation checks, documented procedures, and audit-ready records.Data Extraction, Reporting & Analytics — Extract, reconcile, and analyze information from Netsmart Avatar and related systems; design and maintain standard/ad hoc reports and organizational KPI dashboards for clinical, operating, financial, and executive users.Revenue & Billing Data Alignment — Collaborate with Accounting/Finance and program teams to compare EHR, claims, and state-reporting records; research discrepancies and support corrections affecting reimbursement and financial reporting.User Education & Collaboration — Explain system processes to users; create guides and provide training or technical assistance on EHR functionality, reporting standards, and consistent data entry; coordinate with vendors and shared-service support teams.Technical Documentation & Continuous Improvement — Maintain ticket notes, data definitions, report specifications, system/process documentation, and change records; identify opportunities to streamline reporting, workflows, and support response.SecondaryWork with the Director of Information Technology; internal and external EHR support personnel; Accounting and Finance; clinical and program leadership; quality/compliance staff; and executive leadership. Coordinates with EHR and state-reporting vendors as necessary.Assist with related desktop, software, peripheral, network, telephone, or video support when needed, in coordination with the appropriate IT team.Participate in scheduled after-hours support/on-call coverage if assigned.Assist with special data projects, audits, system updates, and cross-departmental initiatives.Comply with the Boley Centers Compliance Plan, confidentiality and security requirements, and all mandatory training and reporting obligations.Perform other related duties as assigned.QualificationsEducationBachelor's degree in Information Systems, Computer Science, Data Analytics, Health Informatics, or a related field preferred. An equivalent combination of relevant education, training, and experience may be considered.ExperienceTwo or more years of relevant healthcare/behavioral health information systems, application support, data reporting, or analytics experience preferred.Experience with help desk ticketing, user support, and system troubleshooting; experience with Netsmart Avatar EHR strongly preferred.Experience with CFBHN/FASAMS or Florida behavioral health reporting strongly preferred.Experience with SQL and reporting tools such as Crystal Reports, SSRS, and/or Power BI preferred; experience reconciling operational data with billing or Finance records desirable.Knowledge, Skills and AbilitiesAbility to troubleshoot software and system issues systematically, resolve tickets promptly, and provide courteous, patient user support.Knowledge of electronic health records, data structures, reporting workflows, relational databases, and data validation; SQL proficiency strongly preferred.Ability to develop accurate reports and dashboards and communicate technical findings to nontechnical staff and leadership.Strong analytical, problem-solving, prioritization, organizational, and documentation skills; attention to deadlines and detail.Ability to work across departments, explain technical instructions clearly, and maintain confidentiality of protected and sensitive information.Working knowledge of Windows-based business computing environments and standard office tools.Performance StandardsMust comply with Boley Centers policies, work-related rules, standards of conduct, attendance expectations, and applicable privacy and security requirements. Performance includes timely response to assigned tickets, accurate and timely reporting, sound documentation, effective collaboration, and high-quality customer service.Working ConditionsPrimarily indoor office/computer-based work with periodic movement between work areas or sites as operationally necessary. Occasional off-hours support may be required based on assigned coverage.Physical RequirementsAbility to use a computer and standard office equipment, view and analyze detailed on-screen information, communicate by phone and electronically, and sit or stand for extended periods. Occasional walking, bending, reaching, and lifting of light office/IT materials may be required. Reasonable accommodations may be made for qualified individuals with disabilities.Machines, Tools, Equipment and MaterialsPersonal computer, monitors, standard office equipment, EHR and service desk applications, reporting/analytics tools, and related technology.Safety EquipmentStandard equipment appropriate to the work setting and assigned duties.Special RequirementsAccess to confidential clinical, financial, and operational information requires adherence to applicable organizational privacy, cybersecurity, and records-handling policies.Must pass a Level 2 background check and drug screen.Reasonable accommodations will be made for otherwise qualified individuals with a disability. Veterans encouraged to apply. Boley Centers is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use. EOE/ADA/VETERANS/DFWP