Assistance Service Manager

JOB SUMMARY
This position, along with the Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. Must be able to handle grounds keeping and pool duties as needed.

REPORTS TO: Community Manager and Service Manager

ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable a Respond to resident/management requests and work orders.
1. Respond to resident/management requests and work orders.
a. Use work orders and schedules to establish priorities. Determine with the Lead Maintenance Technician requests or emergencies that should be top priority.
b. Repair/replace appliances (i.e. garbage disposal, refrigerators, stoves, dishwashers, etc.).
c. Repair/replace plumbing (i.e. water lines, water pressure, water fixtures, faucets, drain lines, boiler temperatures, water closets, etc.).
d. Repair/replace air conditioning/heating/electrical (i.e. fans thermostats, condensers, fuses, capillary, evaporator coils, Freon pressures and leaks, plugs/outlets, etc.).
e. Repair/replace any apartment material/maintenance requests within scope of management responsibility (i.e. carpet repairs, window(s) treatment, paint, touch-ups, replace missing tiles, adjust cabinet doors/drawers, replace hardware, replace light bulb/fixtures, vent fans, replace/re-key locks, etc.).
2. Identify and correct hazardous property conditions that could place the property in a liable position.

a. Follow mold policy/procedures as set forth by the company.
b. Tour property daily to look for any property deficiency that will include, but not limited to roofing problems, transformer problems, loose guardrails/fences, loose gutters, broken windows, fallen fixtures, slippery areas, mechanical gates, cracked sidewalks, foundation problems, water/air conditioning leaks, landscaping hazards, broken glass, burned out lighting/bulbs, etc., and report to Lead Maintenance Technician, Community Manager and/or Regional Supervisor. Repair hazards. Also secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors.
c. Periodically complete written property safety audits.
3. Performing preventative maintenance on equipment and units.
a. Replace air filters, cleaning and lubricating machinery/equipment, etc.
b. Complete interior preventative maintenance checklist for all apartments as directed by the Lead Maintenance Technician or Community Manager.
4. Prepare vacant apartment units for move-in.
a. Review the make ready board and take direction from Community Manager and/or Lead Maintenance Technician to determine action to be taken on apartment homes.
b. Make all repairs/replacements necessary for apartment homes to be occupied as outlined on the make-ready checklist.
c. Apply touch-up and full-paints as needed to interior and exterior of apartment homes.
d. Clean out all trash from apartment homes before, during and after make ready activity.
e. Assist in daily preparation of show units and model apartments to ensure positive presentation.

OTHER ASPECTS OF JOB
1. Check gates to pool area for property operation and ensure the gates are always locked.
2. Responsible for overall organization and cleanliness of work areas and maintenance shops.
3. Must have flexibility to work at other properties, as required by management team.
4. Function as a member of the Property Emergency Team to assist with hazardous weather problems, fires, floods, freezes, etc.
5. Follow the Company's confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential. You are expected to respect and maintain the confidentiality of medical information of other employees.
6. Adhere to the highest legal and ethical standards/practices.
7. Practice proper safety techniques in accordance with the Company and Community procedures, and immediately report any mechanical or electrical equipment malfunctions, employee visitors, employee or resident injuries or accidents or other safety issues to appropriate individuals. Will always follow "safety first" and will not perform duties or walk into apartment homes unless wearing appropriate safety equipment.
8. Ensure accuracy of timeclock punches and approve timecard at the end of each pay period.
9. May be required to assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, fun

DEGREES AND DIPLOMAS
• High school diploma or equivalent.
• Two (2) years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.

TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS
• HVAC/Freon Recovery certification or ability to become certified within the first 6 months of employment.
• Training in household repairs, plumbing and mold detection/resolution preferred.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• Must have certifications/permits required by city or state to perform job responsibilities (i.e. pool operations).

KNOWLEDGE, SKILLS AND ABILITIES
• Ability to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make ready.
• Ability to operate most common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.
• Must be able to apply common sense and understanding to carry out instructions and plans.
• Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills.
• Must be able to read and write in English in order to read diagrams, meters, instructions, write report, etc.
• Must have basic knowledge in compressor diagnosis, appliance repair, fire sprinklers and irrigation systems.
• Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances.
• Must supply own hand tools.

TYPICAL PHYSICAL DEMANDS/ENVIRONMENT WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
• Walk, sit; use hands and talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus and be able to view computer screens, mobile devices and other electronic equipment for extended periods of time where visual strain may results.

Must be able to push, pull, lift, carry or maneuver weights of up to twenty five (25) pounds independently and up to fifty (50) pounds with assistance.
• Must be able to physically access all exterior and interior parts of the property, including common areas and amenities.
• Must be able to bend, stoop, climb, reach, carry objects and crawl in confined areas.
• Must be able to deal with moderate to high levels of stress due to meeting deadlines.
• Periodic travel within and outside of assigned geographical area will be required to conduct and attend training programs, assist at other properties, as needed, business meeting, property takeovers or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Therefore, reliable transportation is required. May require airline travel, out of town and/or overnight trips.
• Will be regularly called to work overtime in order to complete the demands of the property.
• Will be scheduled for on-call emergencies, therefore reliable transportation is required. While on call, must respond to calls within fifteen (15) minutes and be on premises within thirty (30) minutes to address resident, management or emergency situations.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate, however, will be periodically exposed to higher levels of noise when using power tools.
• Routine exposure to outdoor environment (heat, cold, damp, rain, etc.)
• May be called upon to work odd schedules and/or holidays.

Bilingual Preferred