HOA Owner Services Agent

Job Description

Job Description

Help our valued home owners feel a sense of community, safety and friendliness at the beautiful Running Y Ranch Resort! Your exceptional guest services experience, expertise and knowledge of all aspects and policies of the Home Owners Association will contribute to the well-being of our residents.                                                                                            HOA Owner Services AgentGeneral Responsibilities         Conduct daily rounds in the Owner Services vehicle and complete round sheets noting observed of any unusual activity          and policy violations.         Monitor Owner Services cell phone, ensuring all communications with owners are handled properly and communicated          to a supervisory or managerial level when needed.         Provide shuttle service as directed by management.         Maintain good personal hygiene and clean work environment.         Ability to perform mild to moderate janitorial duties as needed.         Ability to work flexible days and shifts to support the 24/7 Owner Services operation.         Assist with requests, and questions.         Ability to fully explain all resort services, policies and other information about the resort to all owners.         Maintain knowledge of current resort policies, regulations, events, and hours of operation.         Greet owners warmly and with enthusiasm.         Assist and bring resolution to owner issues and complaints, with empathy and a focus on   satisfaction. Use supervisor         support when necessary.           Ability to learn new skills and adapt to change.         Assist with administrative duties as needed.         Other duties as assigned. Job Qualifications   Education:         High school diploma or equivalent preferred.  Experience:         Must have a valid Oregon driver's license.         Previous owner service experience preferred.         Excellent written and oral communication skills required.         Positive interpersonal skills required.         Must be fluent in verbal and written English.         Basic computer and typing skills are required.         Must be able to multi task and work under pressure.         Excellent listening and comprehension skills required. FLSA InformationManagement Activities         None Discretion / Independent JudgmentThis position represents the company in handling complaints, arbitrating disputes or resolving grievances.  As an Owner Services Agent you will be expected to work with owners and visitors to ensure their satisfaction.  An Owner Services Agent takes the initiative and applies creativity to resolve owner challenges and involves a supervisor only when previous methods have been unsuccessful. ADA InformationPhysical Requirements         Ability to speak and hear         Close and distance vision         Identify and distinguish colors         Frequent standing with some walking and sitting         Will stand for long periods of time         Frequently lifts/carries up to 15 lbs.         Occasionally lifts/carries up to 50 lbs.         Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills         Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly Working Conditions         May be indoor or outdoor setting         Varied weather conditions are expected         Will work near moving or mechanical parts         May work on high or precarious places         Varying schedule to include evenings, holidays and extended hours as business dictates