Information Technology Business Systems Analyst Level I/II

The Position

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 6/18/26, 9/18/26, 12/18/26. Level 1 - $7,353.24 - $9,385.58 /month. Level 2 - $8,162.33 - $10,419.12 /month. Performs professional and technical duties analyzing and translating departments' business requirement into system deployment related to the enterprise resource planning or other departmental business systems. Incumbents perform duties related to Business Systems Analysis. The Information Technology (IT) Business Systems Analyst Level I/II is a single class with two salary levels. Positions in this class are flexibly staffed and the level at which appointments are made is at the discretion of the appointing authority.

Examples of Knowledge and Abilities

Knowledge of:

• General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology systems program
• Principles, methods and techniques used in designing, developing, testing, implementing, and maintaining computer software systems
• Software systems development lifecycle
• Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity
• Basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks
• Structured analysis and database concepts
• Computer hardware and software systems similar to those being used by Sacramento County
• Tools and equipment used in testing the functionality of computer applications
• Principles and practices of troubleshooting computer software problems
• Principles, practices, and techniques of providing quality customer service
• Methods and techniques of developing and presenting technical documentation and training materials
• Principles and practices of record keeping
• Modern office procedures, methods and equipment
• Information system development lifecycle and design principles using flowcharting techniques and prototype development tools
• Basic principles and practices of business operations and work flow analysis
• Business planning process
• Test plan and test case development and use
• ERP systems or other enterprise or other departmental business systems such as, but not limited to, SAP, PeopleSoft, Oracle, Baan, J.D. Edwards, and CalWIN
• ERP or other enterprise or other departmental business system software and module configuration
• Application software including presentation, spreadsheet and word processing applications
• Business systems applications in finance, materials management (logistics) and/or human resources
• Methods of developing business process specifications
• Procedures and methods for testing business functions within ERP or other enterprise or other departmental business systems
• Principles and practices of producing effective project documentation including business functions and technical ERP or other enterprise or other departmental business systems and processes
• Principles of public administration, organization and management, business information systems, and practices
• Customers' current business processes
• Time management and organizational skills
• Project management techniques

Ability to:

• Recognize problems; gather, analyze and evaluate data and information in order to reason logically; draw valid conclusions; take appropriate actions and/or make appropriate recommendations
• Research, design, implement and maintain various software technology solutions, including new technology, in order to improve County processes or services
• Communicate technical information to a wide variety of users
• Interpret and explain pertinent County and Department policies and procedures
• Explain the values and limitations of services requested
• Recognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautions
• Plan, organize, and prioritize multiple projects/assignments to ensure that deadlines are met
• Understand and utilize specialized technology terminology
• Interpret and apply technical information pertaining to computer and network systems
• Adapt quickly to changes in policies, procedures, assignments and work locations
• Communicate effectively, both verbally and in writing
• Establish and maintain effective working relationships with those encountered during the course of the work; promote and maintain a team environment
• Prepare and maintain documentation for procedures, processes, and tables related to area of assignment
• Read, comprehend, apply, and retain technical publications and documentation
• Conduct business process and needs analysis and propose technology solutions
• Develop information system designs, flow charts, report layouts and screen designs
• Use troubleshooting and analytical skills
• Apply technical competency with strong computer skills
• Understand the attitudes and perspectives of supervisors, co-workers, and customers
• Use appropriate interpersonal style and approach to ensure team cohesiveness and cooperation
• Communicate effectively verbally and in writing
• Utilize time management skills and multi-tasking capabilities
• Analyze, evaluate and integrate business processes and procedures
• Apply creative thinking and problem solving in the methods of ERP or other enterprise or other departmental business systems
• Analyze complex business problems and develop appropriate solutions
• Work independently within established guidelines
• Develop and document business and technical enterprise processes, functions and procedures
• Work effectively in a diversified team; guiding and supporting project team members
• Handle multiple and parallel projects of an ERP or other enterprise systems nature

Employment Qualifications

Minimum Qualifications Either: 1. A Bachelor's Degree or higher from an accredited college or university in Management Information Systems, Information Technology, Computer Science, Business Administration, Accounting, Finance, Human Resources, Industrial Organizational Psychology, Materials Management or other field closely related to the intent of the class. Or: 2. Four (4) years of full-time paid technical experience in the fields of business systems analysis, applications development/implementation, programming, testing in an enterprise application, database administration/analysis, and/or application and business process support. Or: 3. Four (4) years of full-time, paid experience in Sacramento County service providing user support in technology; system, software/application and legacy troubleshooting; problem resolution; review of business processes and communication of user requirements/problems to a vendor or statewide system. Note: Education from an accredited college or university with major course work in Management Information Systems, Information Technology, Computer Science, Business Administration, Accounting, Finance, Human Resources, Industrial Organizational Psychology, Materials Management or other field closely related to the intent of the class, may be substituted for the required experience listed in on a year-for-year basis; 30 semester units (45 quarter units) equal one year of experience. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the final filing or cut-off date listed in this notice.

General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history.