Digital Delivery Manager

Digital Delivery Manager

Contract Duration: 6-Months

Location: Remote

Description:


The Digital Delivery Manager role provides delivery management support for Web Product teams by helping coordinate complex, cross-functional digital initiatives from intake through delivery. The role operates across Product Leads, Product Managers, Product Owners, Scrum Masters, engineering, design, content, marketing operations and other partners to create visibility, manage dependencies, reduce execution risk and support predictable delivery.

This role is focused on orchestration, delivery governance, risk management, communication and operational readiness. It does not own product strategy, feature-level prioritization or day-to-day Agile facilitation; instead, it helps ensure teams are aligned, decisions are visible and blockers are addressed before they impact delivery timelines.

Role and responsibilities

• Lead and support multiple complex, cross-functional initiatives simultaneously from initiation through delivery, anticipating bottlenecks and helping remove external or cross-team obstacles.
• Coordinate across Product, Engineering, UX, Design, Content, Brand, Analytics, Compliance, Legal, Security, enterprise platform teams and other partners to ensure work is aligned and moving toward shared outcomes.
• Partner with Product Leads and Product Managers to translate product strategy into coordinated, executable program plans, integrated roadmaps, release calendars and dependency maps.
• Support feature and initiative prioritization by helping teams understand consumer value, critical deadlines, capacity constraints, dependencies, risks and delivery trade-offs.
• Maintain visibility into initiative, feature and program-level backlog health, confirming priority work is ready, sequenced and connected to goals, OKRs, KPIs or enterprise priorities as appropriate.
• Identify and manage cross-team dependencies, milestone risks and delivery blockers; maintain risk, issue and dependency tracking and escalate when decisions or support are needed.
• Create and maintain repeatable delivery mechanisms, status reporting templates, meeting cadences and execution tools that help teams communicate progress clearly and consistently.
• Provide concise program status updates to stakeholders and leaders, including milestone progress, risks, decisions needed, budget or vendor considerations and launch readiness.
• Coordinate operational and release readiness across teams, including launch planning, go/no-go participation, content or platform readiness, analytics or compliance handoffs and post-launch issue resolution.
• Support continuous improvement by partnering with Product teams and other key leads by documenting follow-up actions and helping ensure agreed process improvements are completed.
• Manage or support vendor and financial oversight when third parties are engaged, including budget awareness, resource planning, expense tracking and escalation of funding or capacity needs.
• Serve as a trusted advisor and connective tissue across business, product, engineering and delivery teams, helping create clarity, reduce friction and improve delivery predictability.

Job scope and candidate characteristics:

• Strong delivery management mindset with the ability to operate horizontally across teams without relying on direct authority.
• Highly organized, detail-oriented and resourceful, with the ability to manage multiple priorities, dependencies, timelines and stakeholders at once.
• Comfortable working in ambiguity and helping teams turn unclear, cross-functional work into structured plans, decisions and next steps.
• Excellent verbal and written communication skills, including the ability to translate complex delivery topics into concise, leadership-ready updates.
• Strong stakeholder management skills with the ability to build trust, resolve differences and encourage transparent communication across matrixed teams.
• Able to balance business needs, technical constraints, delivery realities and customer impact when helping teams make trade-offs.
• Comfortable participating in Agile ceremonies to understand progress, risks and blockers without taking over Scrum Master or Product Owner responsibilities.
• Proactive in identifying risks before they become issues and willing to escalate thoughtfully when decisions, resources or alignment are needed.
• Demonstrates a continuous improvement mindset and looks for repeatable mechanisms that make delivery clearer, faster and more predictable over time.
• Collaborative, respectful and able to work effectively with remote or virtual teams.

Required qualifications:

• 5+ years of experience in delivery management, project management, digital product delivery, technology delivery or a related role.
• Experience coordinating complex initiatives across multiple teams, stakeholders, workstreams or business areas.
• Experience managing dependencies, risks, issues, milestones, delivery plans and stakeholder communications.
• Experience working in Agile product delivery environments.
• Ability to create clear program artifacts such as status reports, roadmaps, delivery plans, RAID logs, decision logs, dependency maps or launch readiness materials.
• Strong communication, facilitation and stakeholder management skills, especially in highly matrixed organizations.

Preferred qualifications:

• Bachelor's degree or equivalent experience.
• Experience supporting public-facing web, digital marketing, customer experience, mobile or enterprise platform initiatives.
• Working knowledge of Adobe Experience Manager (AEM), content management systems, digital analytics, SEO, accessibility, site performance or web platform governance.
• Experience with Aha, Rally, Workfront, Microsoft 365, Teams or other roadmap, delivery and collaboration tools.
• Experience coordinating vendor or agency work, including budget awareness, resource planning or statement-of-work execution.
• Ability to use data, metrics and delivery signals to communicate health, predictability, risk and trade-off recommendations.
• Prior experience in large corporate, health care, digital product or highly regulated environments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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