Nurse Education Manager - Med Surg/Stepdown - Mount Sinai Hospital - Full Time - Day Shift

Description The Nurse Education Manager is an advanced role involving the management, assessment, planning, coordination, implementation and evaluation of clinical and educational activities, including orientation, staff development and competency assessments. Responsibilities

PATIENT EXPERIENCE

Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of the patient experience Demonstrates proficiency in all aspects of Purposeful Hourly Rounding (PHR) and role models expected behaviors. Ensures the integration of PHR into clinical activities to enhance Relationship Centered Care. Validates staff competency in PHR and provides consistent meaningful feedback with more focused feedback as needed. Communicates quantitative and qualitative information regarding the patient experience to the staff and the Interdisciplinary Patient Care Team. Collaborates with the Clinical Nurse Manager/Assistant Nurse Manager/physician dyad and escalates concerns as appropriate. Follows up on all patient concerns in a timely manner and provides service recovery as needed. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions

CLINICAL/TECHNICAL SERVICE

Oversees the development and implementation of the budget, including capital equipment allocation, and makes recommendations according to MSHS financial goals. Maintains, reviews and evaluates educational record keeping and reporting systems and modifies as necessary. Conducts and participates in meetings related to area of assignment. Conducts and participates in research activities including pilot studies/initiatives related to education, healthcare management, clinical practice and other associated areas. Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area. #J-18808-Ljbffr Mount Sinai