Resident Services Manager

Job Description

Job Description

Who We Are

At R&R Realty Group, we believe great spaces are built by great people. For more than 40 years, we've helped shape communities across Iowa and Nebraska through commercial, multifamily, retail, and industrial real estate. But what truly sets us apart isn't our properties, it's the culture we've built.

We're a team that values collaboration, integrity, continuous improvement, and making a positive impact. Whether it's supporting one another, investing in professional development, giving back to our communities, or celebrating successes together, we believe people do their best work when they feel connected and supported.

If you're looking for a place where you can grow your career, contribute meaningful work, and be part of a team that genuinely enjoys working together, we'd love to meet you.

What you'll do: This position has responsibility for the accounting, reporting and overall condition of a multifamily property.

• Embraces and actively demonstrates R&R Realty Group’s core values.
• Achieve the property’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments. Handles resident issues and prepares related incident reports in accordance with company standards.
• Develop, produce, and coordinate resident communications by creating newsletters, surveys, lease violation letters, and other communications to the residents’ satisfaction.
• Evaluate the appearance and overall curb appeal of the property. Inspect and oversee the condition of the property to ensure a quality product is being provided.
• Manage property to its financial budget. This includes management and control of rent collection, purchase order approvals. Work with Multifamily Area Manager to ensure all policies and procedures are in accordance with company policy.
• All internal and external marketing efforts. Ensure that the property is being marketed aggressively to meet occupancy goals as outlined in the annual plan. Survey the market for rent concessions and specials and develop appropriate programs for the property.
• Process work orders for the maintenance department, ensure they are completed in a timely and accurate manner and contacts residents to determine if they are satisfied with the work completed. Prepare weekly maintenance report to verify resident requests are being completed.
• Reports on status of property, such as occupancy rates and dates of expiration of leases.
• Manage Tax Credit files and recertification to ensure accuracy and timeliness. Manager all Tax Credit reporting. Train staff to comply with Tax Credit laws as applicable.
• Drive to assigned properties and various locations as the position requires.
• Oversee property and staff is in compliance with Fair Housing and applicable Tax Credit laws.

What it takes to join our team: Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Why R&R Realty?

At R&R, a career is more than a job, it's an opportunity to build something meaningful alongside people who care about one another and the communities we serve.

We are committed to creating an environment where employees can thrive personally and professionally. In addition to competitive pay and comprehensive benefits, you'll enjoy:

• Medical, dental, and vision insurance
• 401(k) with company match
• Generous paid time off and paid holidays
• Rent discount
• Gym membership reimbursement
• Opportunities for professional growth and development
• Employee engagement, wellness, and volunteer committees
• A culture that encourages collaboration, recognition, and giving back

Interested?

If you're excited about joining a company that values people, relationships, and continuous growth, we'd love to hear from you. Please submit your resume and tell us what makes you a great fit for the R&R team.

All offers of employment are contingent upon successful completion of a pre-employment drug screen (excluding marijuana) within three business days.

R&R Realty Group is proud to be an Equal Opportunity Employer.