Sr. Specialty Solutions Engineer - Observability

Job Description

Job Description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

AHEAD’s Sr. Observability Solutions Engineers are the technical experts that collaborate with our AHEAD account teams to help identify, qualify, and build solutions that support our customer’s Digital Business transformation.

The AHEAD Sr. Observability Solutions Engineer (SSE) will be focused on technologies such as Datadog, Dynatrace, Chronosphere, etc. The SSE is considered a subject matter expert in these areas with responsibility for selling and designing complex solutions. The SSE is also considered an organizational thought leader for their specialty area.

*Must be in PST*

Responsibilities

• Active participation in the AHEAD SSE and service delivery teams
• Be a thought leader for AHEAD clients, responsible for designing, architecting technical solutions
• Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements
• Develop relationships with other Observability SSE team members, leaders, and partners in support of sales objectives
• Strategize and execute technical sales calls
• Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately
• Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding
• Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management
• Participate in the mentorship of entry-level team members 
• Possess strong, detailed product/technology/industry knowledge
• Knowledge of job-associated software and applications
• Travel required up to 30%

Qualifications

• Expertise in observability technologies such as Datadog, Dynatrace, Chronosphere, New Relic, Splunk, etc
• Expertise in with Splunk Enterprise, Splunk Cloud, and Splunk Enterprise Security
• Expertise as a consultant for clients, advising on technical solutions and participating in pre-sales and solution development
• Enterprise experience with Cloud Infrastructure, networking and system administration 
• Experience in architecture leadership that brings together and integrates solutions across multiple vendors 
• Ability to evaluate new technologies and provide internal training 
• Ability to understand customer needs, define requirements, and design solutions 
• Ability to develop and present architectural recommendations and implementation/ assessment services 
• Excellent written and verbal communication skills 
• Excellent presentation skills 
• Extensive experience with Visio and PowerPoint 
• Strong technical aptitude 
• Provide technical leadership assuring quality, maximizing team output 
• Self-motivated 
• Cribl and Big Panda experience a plus 
• Experience with automation and advanced configuration management tools are a plus 

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.  

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits for additional details.

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at View email address on us.fitly.work.

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.