Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative

Location: Greenwood Village, CO

Industry: Property Management

Pay: $22 – $25 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

4-6+ week Contract with potential for extension

About Our Client:

Addison Group is partnering with a well-established property management organization in the Denver Tech Center area to support their customer service operations during a short-term need. This role sits within a fast-paced, resident-focused environment with high phone and front-desk interaction.

Job Description:

Our client is seeking a customer service professional to support daily resident and visitor interactions, handle inbound and outbound communications, and assist with basic administrative and maintenance coordination tasks. This position operates in an office-based, high-volume service setting where responsiveness and organization are key.

Key Responsibilities:

• Welcome and assist onsite visitors and residents as they arrive
• Manage front entry duties, including monitoring and responding to doorbell/iPad check-ins
• Handle a high volume of inbound and outbound phone calls
• Communicate with residents regarding maintenance updates and follow-ups
• Create and assign service requests using Salesforce
• Perform data entry and ensure accurate documentation of resident interactions
• Support general office flow in a structured, call-center-style environment

Qualifications:

• Prior experience in customer service, call center, or office support roles preferred
• Comfortable managing phone-based communication for most of the workday
• Strong attention to detail and data entry accuracy
• Ability to multitask in a fast-paced, team-oriented setting
• Basic familiarity with CRM systems (Salesforce experience a plus)
• Professional communication and customer-first mindset

Additional Details:

• Full-time, 100% onsite schedule (standard business hours, Monday–Friday)
• 4-6+ week contract with potential for extension

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.  

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