Paid Box Office Manager Count Basie Center for the Arts Red Bank, NJ US 10/02/2026

Count Basie Center for the Arts Red Bank, NJ US

DESCRIPTION

Position Description The historic Count Basie Center for the Arts, located in the vibrant downtown district of Red Bank, New Jersey, is seeking an outgoing, service-oriented, experienced Box Office Manager to supervise our ticket sales operations. Organizational Background Founded in 1926, The Count Basie Center for the Arts is New Jersey’s premier center for the cultural arts, with a mission to Inspire, Educate and Entertain through its variety of live events, opportunities in arts education and community engagement. Every year, tens of thousands of students and more than a quarter million eventgoers experience Count Basie Center programming. Over the last decade, the Basie Center organization has grown to include two performances spaces (the historic Hackensack Meridian Health Theatre and The Vogel), Basie Center Cinemas, community theatre company Phoenix Productions, and the Grunin Arts & Education Building, home to all Turner Academy of the Arts programming, including the Count Basie Center Conservatory of Music. The Count Basie Center embraces and amplifies positive change through diversity and inclusion — from our offerings onstage, to our work in the community and our efforts to recruit the best possible workforce for our nonprofit organization. Job Description Reporting to the Senior Manager, Ticketing & Venue Engagement, the Box Office Manager is responsible for the day-to-day operations of the ticketing department and is the lead on all customer service issues. This position works in tandem with the Operations, Marketing, and Development departments, partnering with the Senior Manager to fulfill requests. The Box Office Manager is responsible for monitoring the ticketing system, tracking daily sales and deposits, ticket account management and fulfillment, and providing excellent customer service to all theatre patrons and external clients. This role is highly visible and interacts with sponsors, members, vendors, clients, and resident arts organizations (Phoenix Productions, CODA, New Jersey Symphony Orchestra, Monmouth Civic Chorus). The Box Office Manager leads by example, at all times, and provides the highest level of customer service to all guests, vendors, clients, and staff. The Box Office Manager will supervise and provide leadership to the Box Office Representatives. Key Responsibilities: Perform as assigned event set-up and administration of events in ticketing software. Oversee group sales and provide back up for promotional offerings. Liaise with various departments, coordinating internal orders with Membership, Marketing, and Education, completing tasks in a timely manner. Hire, manage, train, motivate, schedule and approve/review payroll for Box Office staff. Finalize sales of VIP/Fan Club/Presales/Group Sales and prepare internal lists, tickets, and information for execution of these programs. Assist Senior Manager in building, maintaining, and administering restaurant partner program, parking, VIP, and any additional programs in Ticketmaster software. Set a positive example and train Box Office personnel by modeling professional and expert customer service, responding promptly to customer inquiries and requests, setting a standard and delegating as needed. Cover Responsibilities for Senior Manager when they are absent. Coordinate with Senior Manager to organize quarterly Box Office team meetings to ensure the team’s efficiency. Reconcile any issues between ticket sales and the finance department including shortages or overages in cash drawers, chargebacks, etc. Advise and assist as back up with the reporting and generating of event reports using ticketing platform. Maintain organization of the box office and ensure supplies are stocked, making orders as necessary Run customer lists at the request of department heads. Connect with the Senior Manager to ensure event nights are covered with a revolving schedule. Qualifications: Minimum 4 years Box Office experience required. Minimum 2 years managerial experience required. Previous experience with Ticketmaster, AXS, or Tessitura required. Previous experience managing a ticketing platform migration and implementation is required. Excellent organizational skills with the ability to work in a collaborative environment, prioritize and manage multiple ongoing projects. Superior customer service skills with the ability to efficiently and effectively resolve issues for internal and external customers, frequently in a time-sensitive environment. Excellent written and verbal communications skills. Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment. This is a full-time, exempt position and eligible for the Basie’s competitive benefits package that includes paid time off (personal, sick and vacation), insurance (health, dental, vision, life, long and short-term disability) and a 401(k)-retirement plan including company match.

SALARY

$57,000.00 – $60,000.00 per year

NON-UNION

DESCRIPTION

Position Description The historic Count Basie Center for the Arts, located in the vibrant downtown district of Red Bank, New Jersey, is seeking an outgoing, service-oriented, experienced Box Office Manager to supervise our ticket sales operations. Organizational Background Founded in 1926, The Count Basie Center for the Arts is New Jersey’s premier center for the cultural arts, with a mission to Inspire, Educate and Entertain through its variety of live events, opportunities in arts education and community engagement. Every year, tens of thousands of students and more than a quarter million eventgoers experience Count Basie Center programming. Over the last decade, the Basie Center organization has grown to include two performances spaces (the historic Hackensack Meridian Health Theatre and The Vogel), Basie Center Cinemas, community theatre company Phoenix Productions, and the Grunin Arts & Education Building, home to all Turner Academy of the Arts programming, including the Count Basie Center Conservatory of Music. The Count Basie Center embraces and amplifies positive change through diversity and inclusion — from our offerings onstage, to our work in the community and our efforts to recruit the best possible workforce for our nonprofit organization. Job Description Reporting to the Senior Manager, Ticketing & Venue Engagement, the Box Office Manager is responsible for the day-to-day operations of the ticketing department and is the lead on all customer service issues. This position works in tandem with the Operations, Marketing, and Development departments, partnering with the Senior Manager to fulfill requests. The Box Office Manager is responsible for monitoring the ticketing system, tracking daily sales and deposits, ticket account management and fulfillment, and providing excellent customer service to all theatre patrons and external clients. This role is highly visible and interacts with sponsors, members, vendors, clients, and resident arts organizations (Phoenix Productions, CODA, New Jersey Symphony Orchestra, Monmouth Civic Chorus). The Box Office Manager leads by example, at all times, and provides the highest level of customer service to all guests, vendors, clients, and staff. The Box Office Manager will supervise and provide leadership to the Box Office Representatives. Key Responsibilities: Perform as assigned event set-up and administration of events in ticketing software. Oversee group sales and provide back up for promotional offerings. Liaise with various departments, coordinating internal orders with Membership, Marketing, and Education, completing tasks in a timely manner. Hire, manage, train, motivate, schedule and approve/review payroll for Box Office staff. Finalize sales of VIP/Fan Club/Presales/Group Sales and prepare internal lists, tickets, and information for execution of these programs. Assist Senior Manager in building, maintaining, and administering restaurant partner program, parking, VIP, and any additional programs in Ticketmaster software. Set a positive example and train Box Office personnel by modeling professional and expert customer service, responding promptly to customer inquiries and requests, setting a standard and delegating as needed. Cover Responsibilities for Senior Manager when they are absent. Coordinate with Senior Manager to organize quarterly Box Office team meetings to ensure the team’s efficiency. Reconcile any issues between ticket sales and the finance department including shortages or overages in cash drawers, chargebacks, etc. Advise and assist as back up with the reporting and generating of event reports using ticketing platform. Maintain organization of the box office and ensure supplies are stocked, making orders as necessary Run customer lists at the request of department heads. Connect with the Senior Manager to ensure event nights are covered with a revolving schedule. Qualifications: Minimum 4 years Box Office experience required. Minimum 2 years managerial experience required. Previous experience with Ticketmaster, AXS, or Tessitura required. Previous experience managing a ticketing platform migration and implementation is required. Excellent organizational skills with the ability to work in a collaborative environment, prioritize and manage multiple ongoing projects. Superior customer service skills with the ability to efficiently and effectively resolve issues for internal and external customers, frequently in a time-sensitive environment. Excellent written and verbal communications skills. Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment. This is a full-time, exempt position and eligible for the Basie’s competitive benefits package that includes paid time off (personal, sick and vacation), insurance (health, dental, vision, life, long and short-term disability) and a 401(k)-retirement plan including company match.

SALARY

$57,000.00 – $60,000.00 per year

NON-UNION

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