Office Manager

Job Description

Job Description

OFFICE MANAGER / ADMINISTRATIVE COORDINATOR

Full-Time | On-Site | Chesterfield, MO

Monday–Friday | 8:30 AM–4:30 PM

Salary: $50,000–$60,000 + Benefits

About the Company

We are a growing small business looking for an outgoing, highly organized, customer-focused Office Manager to become an important part of our team. This is a key role in the office and an excellent opportunity for someone who enjoys being the person who keeps everything moving, makes customers feel taken care of, and helps the team stay organized and efficient.

The ideal candidate is friendly, polished, confident on the phone, extremely organized, detail-oriented, great with Microsoft Office and naturally helpful . You should genuinely enjoy interacting with customers and have the ability to make every caller feel that they are speaking with someone who is professional, knowledgeable, and ready to help.

You will work closely with the Owner and President and will have a direct impact on the customer experience and the overall efficiency of the business.

What You'll DoCustomer Service & Communication

• Serve as the first point of contact for customers by phone and email.
• Answer incoming calls with a warm, professional, and confident phone presence.
• Build positive relationships with customers and ensure they receive exceptional service.
• Listen carefully to customer needs, answer questions, gather information, and route inquiries appropriately.
• Respond to emails promptly and professionally.
• Follow up with customers and internal team members to ensure nothing falls through the cracks.

Office & Administrative Management

• Keep the day-to-day office operations organized and running smoothly.
• Enter customer orders accurately and verify details when necessary.
• Prepare and send customer quotes using pricing and product information provided by the sales team.
• Schedule sales appointments and maintain the sales calendar.
• Coordinate appointments, reminders, and follow-up activities.
• Keep paper and electronic files organized, accurate, and easy to access.
• Enter customer and vendor invoices and assist with basic accounts payable/receivable tracking.
• Maintain office supplies and ensure the office remains professional and organized.
• Assist the Owner, President, and sales team with administrative projects and special assignments.
• Identify ways to improve organization, communication, and efficiency throughout the office.

Organization & Follow-Through

• Manage multiple priorities while maintaining accuracy and attention to detail.
• Keep track of open items, deadlines, appointments, orders, and follow-ups.
• Proactively communicate when something needs attention.
• Take ownership of responsibilities and follow tasks through to completion.
• Be the person the team can rely on to keep things organized and moving forward .

What We're Looking For

The right person will bring personality, professionalism, organization, and excellent customer service skills to the role.

Required Qualifications

• High school diploma or equivalent required; associate degree or office administration coursework is a plus.
• Previous office management, receptionist, administrative, customer service, or similar experience preferred.
• Exceptional telephone presence and communication skills.
• Outgoing, friendly personality with a genuine desire to help people.
• Strong customer-service mindset and professional demeanor.
• Excellent organizational and time-management skills.
• Strong attention to detail and a high level of accuracy.
• Comfortable handling multiple tasks and changing priorities.
• Strong written and verbal communication skills.
• Comfortable using Microsoft Office or Google Workspace, including Word/Docs, Excel/Sheets, Outlook/Gmail, and calendars.
• Reliable, punctual, professional, and comfortable working in a small-business environment.
• Ability to work independently without requiring constant supervision.

The Ideal Candidate

You are someone who:

• Sounds great on the phone and naturally makes people feel comfortable.
• Has an outgoing personality and enjoys talking with customers.
• Provides a high level of customer service without being asked.
• Is extremely organized and loves keeping things in order.
• Notices details other people may miss.
• Can manage several priorities without becoming overwhelmed.
• Takes initiative rather than waiting to be told what to do.
• Is dependable and follows through on commitments.
• Is comfortable being the "go-to" person in the office.
• Takes pride in representing the company professionally.
• Enjoys working with a small team where your contributions are visible and valued.

Preferred / Nice-to-Have Experience

• Experience with quoting or order entry.
• Basic bookkeeping or accounts payable/receivable experience.
• Experience using CRM, scheduling, or customer-management software.
• Experience working in a small or growing business.
• Previous experience supporting a sales team.
• Familiarity with vendor/customer invoicing and order management.

Compensation & Benefits

• $50,000–$60,000 annual salary , based on experience
• Paid time off
• Paid holidays
• Health benefits
• 401(k)
• Stable Monday–Friday schedule
• 8:30 AM–4:30 PM
• Full-time, on-site position
• Opportunity to become a key member of a growing small business
• A workplace where your work is noticed, appreciated, and has a direct impact on the success of the company

Why This Role Matters

This isn't simply a receptionist or data-entry position. You will be the hub of the office.

You will help customers, support the sales team, coordinate schedules, keep orders and invoices moving, maintain organization, and help ensure the business operates smoothly every day.

If you are an outgoing, organized, customer-service-driven professional with a great phone voice who takes pride in getting things done correctly and on time , we'd love to meet you.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

You should be proficient in:

• Customer Service
• Scheduling Experience
• Microsoft Excel
• microsoft office
• office management
• organizational skills