Assistant Store Manager

Compensation Pay Range: $16.50 - $24.50 per hour, with the actual hourly rate equal to or exceeding the applicable minimum wage. Additional compensation may include annual, quarterly performance, or premiums based on schedule, facility, season, or specific work performed; multiple premiums may apply if applicable criteria are met. Benefits: Competitive wages & paid time off, Stock Purchase Plan & 401(k) with employer contributions, Medical, Dental & Vision Insurance with optional FSA, Team member health and wellbeing programs, Tuition assistance, Opportunities for career growth. Responsibilities Lead the store team in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, ensuring team members execute customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak business hours. Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching and mentoring team members, and ensuring team members remain current on their individual training. Assist in hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members. Ensure the telephone is answered according to company policy. Process buy‑online/ship‑to‑store, hub‑to‑store transfers, and DC add orders promptly, and contact customers on shipment arrivals. Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and per procedure. Process retail customer returns and exchanges efficiently, issue refunds accurately, and return merchandise to the returns area correctly. Invoice all merchandise, including core charges and warranties, before it leaves the store. Communicate Zipline messages, Image Maker tasks, and merchandising assignments, delegating and completing them as assigned. Ensure team members comply with company policies, including posted work schedules, approved changes, and proper clock‑in/out procedures. Perform all opening/closing duties, including day‑end procedures, verifying/securing deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles. Assist the store manager in maintaining the building, parking lot, exterior signage and lighting, computer hardware, in‑store service equipment, and delivery vehicles. Perform other duties as assigned. Skills, Education, Knowledge, Experience and Abilities Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification. Desired: Certified Parts Professional Certification, ASE Certification. Fluency in multiple languages; Spanish highly desired. Other Requirements Bilingual candidates encouraged to apply. EEO Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io, and provide your requested accommodation and position details. O’Reilly Auto Parts has a proven track record of growth and stability. Total Compensation Package: Competitive wages & paid time off, Stock Purchase Plan & 401(k) with employer contributions, Medical, Dental & Vision Insurance, Optional FSA, etc. #J-18808-Ljbffr