Community Outreach Manager

Community Outreach Manager

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are.

Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations. At POD Health, we strive to make healthcare personal, proactive, and accessible for all.

Position Summary: As a POD Health Community Outreach Manager, you will be responsible for driving growth and expansion of POD Health's services through provider-based and community referral development. This role focuses on building strong relationships with medical offices, senior-focused organizations, and community partners to generate Start of Care (SOC) opportunities for POD Health. You will serve as a key ambassador for POD Health — educating partners on our services, identifying eligible patients, and ensuring a smooth referral-to-enrollment process in collaboration with internal teams.

Key Responsibilities:

• Proactively identify and cultivate Medicare-eligible referral sources to grow POD Health's patient census.
• Build and maintain relationships with primary care practices, specialist offices, community health organizations, senior centers, and advocacy groups.
• Educate referral partners on POD Health services, eligibility requirements, and patient benefits.
• Drive POD Start of Care (SOC) volume by consistently generating and following up on qualified referrals.
• Plan, coordinate, and host community and provider-focused events, including health education workshops, enrollment events, senior center presentations, provider lunch-and-learns.
• Represent POD Health at community events, health fairs, provider meetings, and networking opportunities.
• Collaborate closely with intake, clinical, and operations teams to ensure timely follow-up and successful SOC conversions.
• Track and document all outreach activity, referrals, and follow-ups accurately in Salesforce within required timelines.
• Support POD Health growth initiatives, pilot programs, and special outreach campaigns as assigned.
• Maintain compliance with Medicare marketing guidelines and organizational standards.

Key Performance Indicators (KPIs)

• POD Start of Care (SOC) Production
• Referral Growth: Consistent generation of qualified Medicare referrals month-over-month
• Provider & Community Outreach: Engage with new providers or community referral partners per month
• Strategic Partnerships: Establish new Medicare-focused referral partnerships per quarter
• CRM Accuracy & Timeliness: 100% accurate Salesforce documentation of outreach or referral activity
• Conversion Rate: Maintain a referral-to-SOC conversion

Required Qualifications:

• Bilingual Spanish fluency required
• 3+ years of experience in healthcare marketing, provider outreach, community-based business development, Medicare or value-based care preferred
• Strong understanding of Medicare populations and community healthcare dynamics
• Proven ability to build provider relationships and convert referrals into enrolled patients
• Excellent interpersonal, communication, and presentation skills
• Cultural competency and experience working with diverse communities
• Proficiency in Microsoft Office and Salesforce CRM (or comparable systems)
• Valid driver's license and reliable transportation for local travel

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space