Temporary Aftercare Associate (Bilingual Spanish/English)

Temporary Aftercare Associate

Anthos|Home is seeking a Temporary Aftercare Associate to support the Aftercare team during a period of increased volume. The Aftercare Associate will work on a team reporting to the Aftercare Supervisor.

In this role, the Aftercare Associate serves as a warm, responsive first point of contact for Participants after they move into their new home, providing front-line phone support and consistent monthly outreach to help ensure housing stability after placement. Aftercare at Anthos|Home is light touch and housing led; this role focuses on responsive customer service, accurate information, and reliable proactive check-ins, escalating more complex needs to an Aftercare Specialist. This is an opportunity to make a direct, meaningful impact in the lives of New Yorkers working toward stable, permanent housing.

Key Responsibilities

• Conduct monthly proactive phone check-ins with all assigned Participants to assess how they are adjusting to their new home, surface any rent arrears or utility issues, and check on building security, pending repairs, and communication with the Property Provider
• Answer incoming calls from Participants and respond to general questions, providing accurate basic information and a warm, professional first point of contact
• Inquire about the Participant's benefits and employment status during each contact

• Provide referrals to community resources as needed, including financial literacy, mental health, wellness, legal, and other areas of support
• Escalate complex needs, housing or tenant-related concerns, and Property Provider issues to the appropriate Aftercare Specialist or Supervisor in a timely manner

• Maintain thorough, accurate, and timely progress notes and correspondence in Salesforce, while upholding the confidentiality of Participants, staff, and organizational information at all times
• Attend meetings and case conferences as needed to ensure collaborative supports are in place
• Complete tasks and provide support within the Aftercare Team on an ad hoc basis

Other duties as assigned

Qualifications, Required Skills & Attributes

• Bilingual in English and Spanish (required)
• 1-2 years in Customer service experience, ideally in a phone-based or high-volume contact role
• Experience working in a nonprofit, social service is a plus
• Some familiarity with the NYC housing market, housing voucher programs, and/or NYC shelter system
• Highly adaptable comfortable working in a fast-moving startup environment where processes are still evolving and flexibility is essential
• Excellent interpersonal, verbal, and written communication skills, including fluency in both English and Spanish; skilled at de-escalation
• Trauma-informed approach to working with Participants navigating housing transitions
• High-performing and self-directed takes ownership of their work, follows through consistently, and holds themselves to a high standard
• Tech-savvy and quick to learn new tools and systems; Proficiency in MS Word, Salesforce, and Excel
• Strong organization and attention to detail, with a commitment to accuracy
• Genuine passion for the mission motivated by moving people into stable homes and committed to doing that work with urgency, care, and excellence

Compensation and Benefits

• Pay: $18-20, Full Time
• Hybrid work environment: 2-5 days in office &/or on the field
• This role requires flexibility to work evenings and weekends as needed.

Join Our Team

Join a mission-driven team moving at startup speed to create real change in New York City. If you're excited by building something new, using technology for social good, and contributing ideas that shape how we work, we'd love to meet you. Apply now to join Anthos|Home and help create a new way home.

How to Apply

Please send your resume and cover letter through our careers site.