Merchandise Operations Associate (MOA)

Specialized Operations Associate

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.

General Office

• Opening the store: safe, controller, registers and distributing reports
• Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages

Jewelry Operations

• Follows Jewelry Standards and Shipping Guidelines
• Receive, verify, and properly book all jewelry in accordance with Company standards
• Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes
• Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
• Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results
• Prepare and submit all special order requests and Statements of Sale when requested
• Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed
• Common Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Assist managers and associates on the selling floor as necessary
• Process Fulfillment orders
• Ad hoc responsibilities as needed

Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise. Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology. Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision. Ability to work a flexible schedule as per business needs & adheres to Dependability standards. Demonstrates attention to detail and keeps personal work space organized. Ability to apply store policies & procedures to help in decision-making. Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally. Maintains confidentiality when handling issues. Other store initiatives as assigned by management.

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation. Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate. Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount.

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Salary Range $17.90 - $22.39*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.