Medical Front Desk Representative

Medical Front Desk RepresentativeAllerVie Health exists to change the way people live with allergies, asthma, and complex immunological conditions. Our mission is to help patients achieve and maintain better health, free from the symptoms and suffering that hold them back. As a growing healthcare organization, we're expanding access to specialized allergy and immunology care across communities.We're seeking a friendly, organized, and service-oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic.Location: 1220 Brookstone Centre Pkwy, Columbus, GA, 31904Key Responsibilities:Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and careAnswer incoming calls, address questions and concerns, route calls appropriately, and take messages as neededSchedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changesRegister new patients and maintain accurate demographic, insurance, and financial informationFacilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providersCollect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as neededMaintain and update patient records through data entry, scanning, faxing, and document managementVerify insurance eligibility, referrals, and authorizations in preparation for upcoming appointmentsReview billing questions, claims, or denials and gather required information to support resolutionMonitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as neededQualifications, Education, and Experience:High school diploma or GED requiredPrior experience in a healthcare or medical front office setting strongly preferredExcellent interpersonal and customer service skills with a friendly, professional demeanorStrong written and verbal communication abilitiesHighly organized with attention to detail and the ability to multitask in a fast-paced environmentComfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systemsPhysical Requirements:Ability to sit for extended periods and communicate effectively with patients, visitors, and staffRegular use of hands and arms to write, type, and operate standard office equipmentOccasional physical activity, including reaching, bending, stooping, kneeling, or maintaining balance as neededPerform repetitive tasks such as typing and reaching, including occasional overhead reachingAbility to lift up to 50 pounds on an occasional basis and carry items weighing up to 25 poundsVisual ability to maintain focus, depth perception, and peripheral awareness in a clinical office environmentWhy Join AllerVie?When you join AllerVie Health, you become part of a purpose-driven team dedicated to transforming lives through compassionate allergy care. We recognize and value the experience, perspective, and commitment you bring to our mission. In return, we offer competitive compensation and comprehensive benefits that empower you to thrive. This support enables you to give your best to the patients who count on us every day.Benefits:Medical, Dental, and Vision Insurance PlansEmployer HSA contributionEmployer-Paid Life InsuranceSupplemental benefit offerings401(k) Plan with employer matchGenerous PTO and paid holidays