Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

Remote Bilingual Customer Service Representative

MUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLY

Join our award-winning "One Concentrix" team as a remote Bilingual Customer Service Representative! We're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a seasonal remote Customer Service Representative at Concentrix is the right place for you!

As a remote Customer Service Representative (Bilingual: English / Spanish), you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CRECIMIENTO PROFESIONAL Y DESARROLLO PERSONAL

This is an excellent opportunity for remote work that will allow you to reimagine a new professional trajectory and, at the same time, cultivate lifelong friendships. We will provide all the training, technologies, and continuous support you need to achieve success. Additionally, at Concentrix, there is a true potential for professional (and personal) growth. In fact, approximately 80% of our managers and leaders have been promoted internally! That's why we offer a range of FREE Learning and Leadership Development programs, designed to guide you towards the career you've always dreamed of.

LO QUE HARS EN ESTE ROL

As a seasonal remote customer service representative, you will:

• Provide incoming customer support using a call flow guide in the preferred language of the customer
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experienceswith a smile

SUS CALIFICACIONES

Your skills, integrity, knowledge, and genuine compassion will bring value and success in every customer interaction. Other requirements for our position of Customer Service Representative (Seasonal) (Remote) include:

• The ability to read, write, and speak fluently in both Spanish and English.
• More than 1 year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet and distraction-free environment to work from home
• Competence in fast-paced multitasking
• A desire to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop computer to complete PC and internet testing; a work computer may be provided but is not guaranteed (discussed further with a recruiter)
• High-speed internet (no wireless/hotspots/satellite) and a smartphone
• Must reside in the United States and have a valid U.S. residential address

QU HAY PARA TI?

One of our company's cultural beliefs says, "We stand up for our people." That's why we invest significantly in our innovators, our infrastructure, and our capabilities to ensure the long-term success of both our teams and our clients. We will invest in you to boost your professional trajectory and personal development. Benefits available to eligible U.S. employees in this position include:

• The base salary for this position is $15 to $18 per hour (salary will not be less than the prevailing minimum wage). Actual salaries will vary based on the workplace, qualifications, skills, education, experience, and competencies.
• Health, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• Option to enroll in DailyPay to access "early" pay as desired
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Networking opportunities with organized groups on topics such as women's network, black professionals, LGBTQ+ pride, disability (disabilities), dynamic neurodiversity, women in technology, OneEarth champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career path
• Comfort of working from home
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Thank You Day for game-changers, Customer Service Week, World Clean-Up Day, #MyOneEarthPromise, and more

REINVENTA LA MEJOR VERSIN DE TI!

If all this sounds like the perfect next step in your professional journey, we want to hear from you. Apply today and discover why half a million rule-breaking game-changers worldwide call Concentrix their "preferred employer".

DISPONIBILIDAD DE EMPLEO

We accept applications for this position on an ongoing basis. Currently, it is for an immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.