Automotive Service Advisor

Job TitleA Day in the Life:Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm*Ability to work REMOTE – Required to be located near our Phoenix office*Pay: $22/hrWhat You'll Do:Ensure vendors are performing requested repairs at agreed upon pricingReviewing a wide range of vehicle repair requestsEnsure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEMHandle repair disputes with national account vendorsValidating parts pricing and labor timesGuarantee vehicle repairs adhere to company policies and address safety concernsEfficiently drive down vendor cycle time to minimize out of service daysHandle phone calls related to vehicles experiencing extensive down timeAdhere to goal setting metrics for all job functionsReview vehicle repairsHandle phone calls, emails, and chatsWorking behind a deskAvailable to flexible schedule to support business needs that may require working weekends based on seniority shift bidWhat We're Looking For:Highschool Diploma or GED3 years of previous vehicle maintenance experienceMinimum of 4 ASE certifications related to job scopeAbility to work remoteFleet experience preferredAutomotive vehicle repair backgroundAbility to multitaskNegotiationComputer literateCustomer serviceExperience with labor guidesWhat You'll Get:Remote WorkUp to 40% off the base rate of any standard Hertz rental including Friends and FamilyPaid Time OffMedical, Dental & Vision plan optionsRetirement programs, including 401(k) employer matchingPaid Parental Leave & Adoption AssistanceEmployee Assistance Program for employees & familyEducational Reimbursement & DiscountsVoluntary Insurance Programs - Pet, Legal/Identity Theft, Critical IllnessPerks & Discounts –Theme Park Tickets, Gym Discounts & more