Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support a portfolio of residential communities in Florida. This contract opportunity with permanent potential is ideal for someone who can manage past-due accounts with accuracy, professionalism, and sound judgment while working closely with accounting, property management, and legal partners. The role focuses on driving timely collection activity, resolving account issues, and maintaining organized records that support effective follow-up and escalation.

Responsibilities:
• Examine receivable aging and account histories to identify overdue assessments, fees, and other unpaid charges across assigned properties.
• Investigate billing questions, payment variances, and disputed balances by partnering with accounts receivable staff and community management teams.
• Draft, issue, and track collection correspondence in accordance with established procedures, approval requirements, and applicable timelines.
• Confirm ledger accuracy, recent payments, grace periods, and community-specific collection rules before sending notices or advancing accounts.
• Monitor account status, key deadlines, payment promises, and next actions to keep each matter moving through the collection cycle.
• Coordinate payment arrangement requests, route them for approval, and review adherence to approved terms.
• Assemble complete supporting documentation for legal escalation and submit attorney referrals after required review and authorization.
• Communicate with legal counsel and property managers regarding referred matters, updated balances, incoming payments, and status changes.
• Maintain thorough account notes and organized records to document outreach, decisions, and supporting financial information.
• Produce summary reporting on delinquency trends, notices sent, legal referrals, payment plans, and overall collection outcomes.• At least 2 years of collections or accounts receivable experience within property management.
• Background handling condominium or homeowners’ association accounts is strongly preferred.
• Demonstrated ability to review aging reports, analyze owner ledgers, and resolve outstanding balances accurately.
• Familiarity with collection notice workflows, payment plan administration, and attorney referral coordination is preferred.
• Experience working with Yardi is preferred.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong communication, customer service, negotiation, and conflict management skills.
• Ability to manage confidential financial information, stay highly organized, and balance multiple deadlines across a high-volume portfolio.