Account Manager I

Account Manager IJob Category: CollectionsRequisition Number: ACCOU009219Posted: June 4, 2025Full-Time Westlake Services, LLC | Agoura Hills, CA, USAJob DetailsDescriptionWESTLAKE WARRIOR | Mid to Late-Stage Collections Agoura Hills, CA | On-siteJOB HIGHLIGHTS:This is an in-office position. All candidates should live within commutable distance of our Agoura Hills, CA office.COMPENSATION:Base Pay: $19.50 per hour plus bonus potential of up to $4,458.63 monthly based on individual and team performance.Tiered Retention Bonus: Receive $500 upon completion of 3 months from the start date. An additional $500 upon completion of 6 months from the start date.*Incentive: If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement. All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.Brief Descriptions:The role of the 60-day collector is a critical position for Westlake Financial to resolve accounts potentially 31 to 60 days past due to prevent loan losses through progressive collection efforts. Our candidate of choice will be able to balance the following skills sets to be successful.DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to):Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.Negotiate with customers to create payment solutions based on individual circumstances.Meet and exceed daily goals and monthly goals.Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.Demonstrates ability to be a team player.Collect accounts that are past due.Bring delinquency down in assigned queue and overall delinquency.Conduct skip-tracing activity to generate potential leads on customers or collateral.Handle a high volume of calls in a high-stress environment.Work with a repossession agent to secure collateral.Meet quality assurance and productivity standardsKNOWLEDGE, SKILLS, LICENSESType at least 35wpmExcellent communication and negotiation skillsWilling and able to work a flexible schedule including overtime and weekendsAbility to multi-task in a fast-paced environmentExtensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices ActGood computer and typing skillsTeam playerGood negotiation skills; excellent telephone etiquetteGeneral knowledge of Microsoft Excel, and OutlookEDUCATIONHigh School diploma or equivalent required.EXPERIENCE2+ years' experience in a collection environment preferred.Auto Collections experience preferred.Knowledge of collection, repossession, and skip tracingFULL-TIME BENEFITSMedical, Dental, and Vision benefitsLife Insurance and Long-term disability plansFlexible Spending Account401K matchingEmployee Stock Ownership Program in a $18.2 Billion Company, plus company matchingWellness ProgramsMetro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)Career Path OpportunitiesDiscounts on Parks, Museums, Movie Tickets, and AttractionsEmployee Loan AssistanceAnnual Flu ShotPaid Vacations DaysPaid Sick daysPaid holidaysHGym (available in our Los Angeles, CA & Dallas, TX office)Rental Car Discounts, Dell Member Purchase ProgramUKG WalletABOUT USWestlake Financial is the largest privately held auto finance company in the Nation.We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people).With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.People. Purpose. Passion.These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes. Westlake Financial is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.CONTACT US will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.