Client Success Architect II

Job Title


Client Success Architect Level 2

Job Location


Dallas, TX


Required Commitment


Available for the possibility of being in-office or on-site for 5 days a week
• Might be at a moment's notice

45+ hours a week baseline
• 40 hours of assigned work
• 1 hour a day of practice development and skills enhancement

Required Attributes


Persona


Client-First Mindset
• "Makes someone else's life easier."
• Behaves in a manner that clients specifically request their participation/staffing on a project (minimum is being able to be "put in front of a client")
• Understands the seriousness of client needs/assignments
• Makes work a priority in their life

Go Getter
• Self motivated, looks/asks for work
• Doesn't take cover to avoid being asked to do more
• Excited to wake up and go to work
• Hand holding not required

Goes the Extra Mile
• Pro-actively assists with recruiting, brainstorming, etc.
• Wants to make a difference, not just get paid
• Constantly wants to be better ... and willing to push into non-comfort zones

On the Job Traits


Can-Do Attitude
• Starts at "Yes, problem solver - does research, asks questions, thinks creatively
• Gets around barriers (exhausts reasonable avenues, before asking for help)
• Resilient and adaptable (e.g., productive in imperfect work environments, such as a client site accommodations)

Creator
• Thinks in opportunities
• Brings forward recommendations, not problems
• Provides critical feedback ... but is never critical, and on the flip-side, is able to receive critical feedback and use it constructively ... not defensive, nor excuse-ridden

Expert
• Wants, and takes action, towards becoming recognized and known as an expert/leader

Reliable
• Fights for a solution and solves the actual problem
• Not satisfied with "having an excuse"
• An integral part of a small team
• On-time and on-budget
• Always meets deliverables/promises, or communicates as EARLY as possible
• Takes care of housekeeping without oversight (e.g., TimeTracker)

Job Overview


The Client Success Architect Level 2 will play a leadership role in the development process for enterprise data warehouse, data management and reporting systems. Services include data works, development of strategic roadmaps, and intellectual property tools. The role requires an understanding of enterprise data models and utilization of both relational and dimensional data sources. This position plays a key role in the training and development of others.

Job Responsibilities
• Using assigned customer data files, review and confirm mapping sources
• Seek out and schedule training to advance your knowledge and abilities
• Regularly train and mentor other Client Success Engineers; Participate in career coaching process
• Design and implement data marts necessary to consume the data warehouse data
• Perform detailed analysis of the data (via SQL) to confirm assumptions about the data
• Create and maintain technical design documentation
• Perform quality coding to specifications for project preparation and completion
• Attend and sometimes lead team meetings and report findings
• Contribute to team's work preparation creating data lists and mapping for teams review
• Attend and sometimes lead team meetings and report findings
• Demonstrate and verify data migration
• Meet and greet clients and perpetuate the customer service focus
• Make team introductions to client
• Design database back-up and restoration strategy
• Make and confirm documented changes to programming
• Performance monitoring and tuning
• Create user accounts and assign permissions based on user database access levels
• Assign and assist in troubleshooting hardware and software issues on servers and other devices
• Attend training meetings
• Prepare Statement of Work Proposal
• Capture Business Requirements
• Develop and manage issues log
• Review meeting minutes and compare to progress chart
• Test all deliverables to ensure quality prior to hand-off
• Mentor, train, and lead assigned team members and develop talent
• Take sales calls and respond to inquiries from potential clients and lead initiatives
• Network to generate leads
• Manage a variety of viewpoints to build consensus and create meaningful outcomes
• Submit accurate time and expense reports
• Other duties as may be assigned

Job Requirements
• 5-7 years' experience with data extraction and management in a customer centered environment
• Experience processing data, data cleansing and data transformation
• Experience with Extract Transform Load (ETL) concepts and technologies
• Experience writing SQL queries and stored procedures or learn them quickly
• Solid experience with SQL Server and SSIS
• Experience with formal database architecture and design
• Experience reading and writing requirements and technical specification documents
• Experience coding software according to published standards and design guidelines
• Advanced knowledge and use of Excel
• A bachelor's degree in computer science, information systems, or a related discipline
• Planning and managing complex projects including budget people, processes, and schedule
• Experience designing database back-up and restoration strategy
• Experience documenting changes to customer data programming
• Lead team meetings and evaluate findings; verify data migration
• Work with IT to design and deploy secure server mapping and warehousing processes
• Ability to use data and insight to confirm conclusions and support decision making
• Ability to manage a variety of viewpoints and build consensus, creating meaningful outcomes

Additional Functional Qualifications
• An experienced team leader with mentoring experience and qualities
• An ability to direct processes and people for optimum outcomes
• Self-motivated with a sharp customer focus
• Enthusiastic about learning large and complex systems
• Detail-oriented with strong organizational and analytical skills
• Results-driven with the ability to take initiatives and meet deadlines
• Able to multi-task in a fast-paced, dynamic environment
• Able to work flexible hours as needed to complete project expectations in a timely manner
• Very good written and verbal English skills
• A creative thinker with demonstrated ability to visualize data solutions
• Ability to think analytically and solve problems
• Fosters respect among team members