Client Services Representative

Lab Client Services Representative, Wage

Provides customer service and laboratory-related communication regarding specimen submission and reporting of results to healthcare providers that use the UVA Medical Laboratories. Job Description

Communicates patient results clearly accurately and effectively to laboratory clients.

Serves as a resource to clients regarding test requirements specimen submission and other laboratory policies and procedures.

Serves as a dispatch service for lab couriers.

Serves as trainer and role model for new staff.

Performs area-specific support activities.

In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS: Education: High School Graduate or Equivalent; or Medical Laboratory Assistant Career Study Certificate (CSC) or an official letter from the College stating MLA course work has been completed. Must meet Clinical Laboratory Improvement Act & Amendment (CLIA) education requirements for complexity of testing performed Experience: High School Graduate or Equivalent - 2 years of relevant experience; or Medical Laboratory Assistant Career Study Certificate (CSC) - no experience required. License/Certification: MLA(ASCP) within 12 months of hire PHYSICAL DEMANDS : Job requires sitting, standing for prolonged periods, frequently, bending/stooping and repetitive motion: extension & flexion at wrist. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs. May be exposed to chemicals, blood/body fluids and infectious disease. The pay range for this role is $21.95 - $34.02 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer