Project Manager, Sacramento, CA (Onsite)

Role: Project Manager



Location: Sacramento, CA (Onsite)
Experience: 8+ Years







Job Description
We are looking for an experienced Project Manager to lead a contact center modernization project for a California state agency. The role involves managing project schedules, budgets, resources, risks, stakeholders, and project delivery from planning through implementation and final handover.

Responsibilities

• Create and manage project plans, schedules, milestones, resources, and timelines.

• Coordinate project reviews, approvals, and stakeholder meetings.

• Track project risks, issues, dependencies, and scope changes.

• Monitor project budgets, expenses, resource hours, and financial forecasts.

• Prepare project status reports, budget updates, invoices, and deliverable tracking documents.

• Coordinate with agency stakeholders, vendors, architects, security, DevOps, QA, and support teams.

• Manage project scope, resources, and timelines while identifying potential delays and cost overruns.

• Ensure business and technical teams are ready for implementation.

• Coordinate knowledge transfer, project handover, and final closure.

• Follow California state agency project governance, security, and change management processes.

Required Skills

• Experience managing enterprise IT, application modernization, or cloud projects.

• Experience managing project schedules, budgets, resources, and risks.

• Strong vendor management and stakeholder coordination skills.

• Experience with change control, project reporting, and deliverable approvals.

• Ability to work with public-sector approval processes and technical teams.

• Contact center modernization experience.

• PMP certification or equivalent project management certification.

Key Deliverables

• Project plan, project schedule, status reports, budget forecasts, risk and issue logs, approval records, transition plan, and project closure report.

Important Notes

• The role focuses on project coordination, delivery, and financial tracking.

• Final scope, budget, resource, and change approvals remain with the agency.

• Technical teams are responsible for the accuracy of their deliverables.

• The Project Manager coordinates implementation support, knowledge transfer, and operational handover.