Mainframe Engineer

Senior Specialty Systems Operations Engineer

Position will be working in the Mainframe platform support group. Candidate must have Mainframe application support experience. Client is seeking three identical Senior Specialty Systems Operations Engineers to join a Mainframe Production Support team supporting critical applications in a highly specialized, non-standard environment. This role requires strong hands-on mainframe application support experience and the ability to work in a follow-the-sun model alongside offshore team.

Key Responsibilities:

• Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
• Monitor production systems and ensure system stability and uptime
• Analyze and troubleshoot failed mainframe jobs (JCL)
• Perform root cause analysis and support ad hoc job executions
• Partner with Production Control to restart and recover failed jobs
• Respond to business user requests and application team needs
• Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
• Monitor and respond to application group mailboxes
• Document incidents, resolutions, and create JIRA stories for follow-up

Required Skills:

• Strong experience in Mainframe Production Support (application support required)

Technologies/tools:

• JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
• File tools: File Manager, File Analyzer, EZTRIEV
• Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
• Ability to work in a high-volume, production-critical environment

Additional Details

• Team is primarily based in Chandler, AZ (preferred location)
• Candidates should be adaptable, proactive, and comfortable in a specialized/mainframe-heavy environment
• This is not a typical platform support role—requires a niche skillset

In this contingent resource assignment, candidates may:

• Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering.
• Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
• Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.

Required Qualifications:

• 5 plus years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.