EMS Operations Manager (Interfacility Transport)

Job Description

Job Description

Keystone Quality Transport (KQT) , one of the Mid-Atlantic region's leading paratransit and interfacility EMS transportation providers, is expanding operations into the Pittsburgh market and is seeking an experienced and motivated Operations Manager to help lead and develop this growing operation.

This leadership position is responsible for overseeing daily transportation operations, workforce management, customer service, operational performance, regulatory compliance, and employee development. The Operations Manager plays a key role in ensuring safe, reliable, and high-quality transportation services for patients, healthcare partners, and the communities we serve.

Essential Duties and Responsibilities:

• Manage day-to-day transportation operations to ensure service efficiency, safety, and quality standards are met. 
• Supervise, coach, and develop operational staff, including EMTs, Paramedics, drivers, dispatch personnel, and field supervisors. 
• Assist with recruiting, interviewing, onboarding, training, and retention efforts. 
• Monitor staffing levels and scheduling to meet operational demands. 
• Address employee performance concerns and administer corrective action when necessary in accordance with company policies. 
• Build and maintain positive relationships with healthcare facilities, customers, and community partners. 
• Analyze operational metrics and implement process improvements to enhance performance and customer satisfaction. 
• Ensure compliance with applicable federal, state, and local laws, regulations, and company policies. 
• Investigate and respond to customer complaints, service issues, incidents, and operational challenges. 
• Participate in on-call management coverage as needed. 

Qualifications:

• Minimum of three (3) years of management or supervisory experience, preferably in transportation, healthcare, logistics, public transit, EMS, or a related field. 
• Strong leadership, communication, and problem-solving skills. 
• Experience managing employee performance, scheduling, and customer service operations. 
• Ability to work in a fast-paced environment and manage multiple priorities. 
• Proficiency with Microsoft Office and other business software applications. 
• Valid driver's license and an acceptable driving record. 
• Ability to successfully complete all pre-employment requirements, including background checks, where permitted by law. 

Preferred Qualifications:

• Experience in interfacility EMS transport, paratransit, healthcare transportation, EMS, or logistics operations. 
• Knowledge of industry regulations and workforce planning. 
• Experience leading start-up or expansion operations. 

What We Offer:

• Competitive salary 
• Health, dental, and vision benefits 
• Paid time off and paid holidays 
• Professional development and advancement opportunities 
• Supportive and collaborative leadership environment 
• Opportunity to play a key role in the growth and success of a new market 

Keystone Quality Transport is an Equal Opportunity Employer.