Ophthalmic Technician/Scribe

A career that changes lives.

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

Position Summary:

As an Ophthalmic Technician, you will play a vital role as an assistant to our physicians. You will be cross trained to perform a range of administrative and clinical duties. These duties include preparing the patient to see the physician, preparing examination rooms, performing basic and routine vision screening examinations, administering eye medications, cleaning, and maintaining ophthalmic instruments and assisting physicians during minor surgical and laser procedures.

Job Duties & Essential Functions:

Patient Interaction & Clinical Intake

• Greet and communicate with patients and their families in a manner consistent with caring and respect.
• Initiate patient evaluations by accurately documenting the chief complaint, history of present illness, review of systems, and all pertinent information.
• Coordinate and obtain prior authorizations for medications in accordance with insurance requirements to ensure timely patient access to prescribed treatments.

Pre-Exam & Diagnostic Testing

• Perform pre-exam testing, including visual acuity assessment (with pinhole and glare testing), confrontational visual fields, extraocular muscle testing, pupillary evaluation, tonometry, angle assessment, and dilation.
• Conduct advanced diagnostic testing such as OCT, fundus photography, IOL Master, Pentacam, A-scan, B-scan, Wave Scan/Vario, keratometry, lensometry, and visual field testing.
• Perform specialized testing as requested, including color vision screening, stereopsis, dry eye testing, optical biometry, and refractometry.

Procedure & Treatment Support

• Assist with in-office minor surgical procedures and laser treatments.
• Complete prescription refill requests as authorized by the physician, ensuring proper documentation in the patient chart.
• Track, document, and communicate laboratory results to physicians and patients promptly, ensuring accuracy and continuity of care.
• Educate patients on the use of medications and provide pre- and post-operative instructions as directed by the physician.
• Assist with contact lens fittings and provide patient instruction on insertion, removal, and lens care.

Equipment & Inventory Management

• Maintain and manage inventory of ophthalmic supplies, pharmaceuticals, and instruments.
• Inspect and assist with the maintenance of clinical examination equipment, report damage, coordinate repairs, and request replacements as necessary.
• Assist with cleaning surgical instruments in preparation for sterilization.
• Properly shut down and clean diagnostic testing equipment as needed.
• Check and record medical refrigerator temperatures daily; monitor supply dates and manage inventory accordingly.

Clinic Readiness & Administrative Support

• Open and close exam rooms daily, including cleaning equipment, charging devices, and securing instruments.
• Assist with opening and closing the clinic as needed.
• Follow all safety protocols and clinic procedures.
• Monitor and respond to work emails; utilize shared tools such as Google Drive to stay informed throughout the workday.
• Maintain strict adherence to HIPAA regulations by safeguarding patient privacy and ensuring the confidentiality of all health information.

Professional Development

• Participate in training and educational opportunities, including webinars and in-service sessions, to remain current with best practices.
• Perform additional duties as assigned or directed by the supervisor.

Required Qualifications:

• High School diploma or equivalent
• Minimum of one (1) year of experience as an Ophthalmic Technician
• Certified Ophthalmic Assistant (COA) certification required or enrolled within one year and completion within two years of hire
• Strong customer service skills with a professional and friendly demeanor.
• Excellent organizational, time management, and multitasking abilities.
• Skilled in problem-solving with strong attention to detail.
• Comfortable engaging in face-to-face interactions with patients and staff.
• Ability to stand for long periods of time

Work Schedule:

• Monday - Thursday 8am-4pm, Friday 7am-3pm

Benefits:

We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits:

• Medical/Dental/Vision Insurance
• Prescription Drug Coverage
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Retirement Plan - 401(k)
• Paid Time Off (PTO)
• Paid Holidays
• Career Development Programs

* All benefits are subject to eligibility requirements.

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at View email address on click.appcast.io.

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Equal Opportunity Employer
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