Residential HVAC Field Service Specialist

Job Description

Job Description

A day in the life

You start your morning by checking your stocked, clean, and organized company vehicle, reviewing your route with the office, and confirming you’ve got the right parts and tools accounted for. You head to customers’ homes, greet them with a courteous demeanor, slip protective floor savers over your footwear, and get to work.

On site, you inspect residential heating and air conditioning equipment and ducting, perform system diagnostics, and recommend solutions that keep equipment running right. When start-ups are required, you handle the wiring and commissioning, test performance, and record results to verify everything functions properly. You keep dispatch informed of findings, explain the services you perform to the customer and dispatch, and note any open concerns.

Throughout the day, you coordinate directly with the office on schedule adjustments, order needed parts so you’re prepared for upcoming appointments, and transport materials and tools safely—providing proper accounting for assigned items. You complete all tablet/paperwork neatly and on time, debrief each call with dispatch (and the customer as appropriate), and leave each workspace clean. You follow all safety policies and our code of ethics, and you take pride in representing Airtron as the neighbor people can count on.

What you’ll do

• Maintain and repair residential heating and air conditioning equipment.
• Inspect ducting and keep company materials/equipment in serviceable condition.
• Identify, wire, start up, and commission complete residential systems; test and record results.
• Troubleshoot issues, recommend actions, and perform repairs to restore proper operation.
• Perform thorough system inspections and communicate any outstanding concerns to dispatch/customer.
• Explain all services and repairs performed to dispatch/customer.
• Coordinate day-to-day schedule with the office.
• Order/secure parts in advance to ensure you’re prepared for each service visit.
• Transport parts, materials, and tools; provide proper accounting for assigned items.
• Complete paperwork/tablet entries accurately and promptly.
• Debrief each service call with dispatch/customer with appropriate documentation.
• Leave the work area clean after each job.
• Maintain a clean, organized company vehicle inside and out.
• Uphold company performance standards and code of ethics; maintain a courteous demeanor.
• Use protective floor savers while working in customer homes.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

Minimum requirements

• High school diploma or GED.
• 1+ year of HVAC service experience.
• EPA Certification.
• Soldering/brazing proficiency.
• Clear verbal and written communication skills; ability to communicate effectively in English.
• Basic computer skills; able to use a computer, laptop, or tablet.
• Basic internet and email proficiency (e.g., Microsoft Outlook).
• Valid driver’s license.
• Ability to work overtime with short notice; occasional weekend hours.

Preferred qualifications

• HVAC trade school certification.
• 1–2 years of experience in construction, HVAC, or a related field.

Additional knowledge, skills, and abilities

• Willingness to learn and contribute as part of a team; positive, collaborative attitude.
• Ability to build strong relationships with customers and teammates at all levels.
• Safety mindset and commitment to a strong safety culture.
• Relevant work experience may substitute for formal education.

Working conditions

• Primarily at occupied homes and/or construction sites; minimal office time.
• Travel by vehicle between jobs.
• Frequent exposure to construction environments: equipment, elevated work areas, confined spaces, noise, dust, hazardous materials, and odors.
• Work indoors and outdoors in all weather (heat, rain, cold, wind) while wearing required PPE.

Physical requirements

• Operate a motorized passenger vehicle or forklift.
• Lift/move up to 50 lbs frequently.
• Frequent climbing, bending, crawling, kneeling, and crouching.
• Work at heights; climb ladders and stairways; occasionally work on platforms/scaffolding (with appropriate fall protection).
• Wear required PPE: hard hat, safety glasses, ear plugs, masks/respirators, reflective vests, gloves, and safety toe construction-grade boots.
• Stand, walk, or sit for extended periods.
• Hear and distinguish speech/other sounds to operate phones and equipment safely.
• See clearly at close and far distances with normal depth perception and peripheral vision (with or without correction).
• Communicate ideas verbally to share information with others.
• Enter data via keyboard or 10-key keypad.
• Use arms/hands to reach overhead; signal; grasp; hold; lift; turn; push; and pull objects and tools.

Proficiencies

• HVAC
• Heating and Air Conditioning

Machines & technologies you’ll use

• HVAC Systems
• hvac

Our commitment to inclusion

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Airtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.