Case Manager

Job Description

Job Description

Job Title: Case Manager

Effective Date: 6/1/26

Reports to: Program Manager

Pay Range: $30.68 - $37.29

Status: ☒ Full Time ☐ Part Time ☒ Regular ☐ Temporary

FLSA: ☐ Exempt ☒ Non-Exempt

Job Summary:

Chief Seattle Club provides permanent, affordable, and supportive housing to residents (Native American/Alaska Native) at our facilities. Along with housing comes wrap-around support services to help residents live healthy and sustainable lives.

Under the direction of the Program Manager, the Case Manager works in permanent supportive housing with the Support Assistants and residents on supporting life at our housing sites, which includes culturally adaptive wrap-around services. 

Goals and objectives are established and evaluated by the Program Manager, Residential Services Director, and Supportive Housing Director. This position requires on-site work.

Essential Job Functions:

• Preliminary screening with current residents of the community to assess needs (housing, employment, education, domestic violence advocacy, mental & spiritual health, substance abuse treatment, health, parenting referrals).
• Provide referrals to outside agencies or organizations to resolve barriers to basic needs.
• Assist members in creating goals or an action plan and continually follow up with residents.
• Work with other CSC staff to deliver support services.
• Assist with residents and the Advocate team with move-in/move-out inspections as needed.
• Coordinate and network with fellow case managers to develop any necessary new resources.
• Maintain and complete necessary documentation through client tracking system such as HMIS/Clarity or Agency.
• Create and report monthly data/statistics to Program Manager for Board reports.
• Participate in staff/team meetings.
• Participate in residential activities and events.
• Support Advocates with any resident needs.
• Support and maintain a therapeutic and healing work environment.
• Create and maintain resident files in secure areas such as file cabinets and/or a Cloud platform.
• Assist the Program Manager with any move-ins/move-outs.
• Actively participate in safety-related activities, including attending safety trainings, adhering to safety protocols, and serving as a member of the organization’s safety committee to ensure a safe environment for staff and clients.
• Perform other duties as assigned.

Knowledge, Skills and Abilities Required :

• Bachelor’s degree in social work, Human Services, Psychology, or a related field (master’s degree preferred).
• Minimum 2 years case management experience working with vulnerable populations and/or working in a non-profit social service setting.
• Basic knowledge of computers and Microsoft Office 365.
• Knowledge of current policies, laws and rights around housing.
• High degree of discretion and excellent judgment.
• Ability to handle complaints/conflicts in a calm and professional manner.
• Strong crisis intervention skills with the ability to prioritize and handle multiple tasks under stressful conditions.
• Must have a strong understanding of historical and intergenerational trauma among Indigenous communities.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.

Licenses/Certifications/Training:

• Formal professional de-escalation training

• CPR/First Aid
• Bloodborne Pathogen certification

*Employees without this certification will need to complete these certifications upon hire .

Physical Requirements:

• Ability to sit, stand, and walk for extended periods while working with clients and staff.
• Frequent use of a computer, phone, and other standard office equipment.
• May require occasional lifting (up to 20 lbs.).

Work Environment:

• This position typically operates in a professional office setting but may require visits to other CSC facilities, partner agencies, and community organizations.
• Collaboration with other team members, external agencies, and landlords to advocate for and support clients.
• Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff is at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees are available.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature of this job and may not include all responsibilities that might be required of the person holding this position. This job description is subject to change at any time at the sole discretion of the company and does not establish a contract for employment.

Benefits:

Full-time employee benefits package includes:

• Medical, Dental, Vision, and an Employee Assistance Program
• Public Transportation (ORCA) pass
• 401(k) Retirement Plan
• Paid Time Off and Holiday Pay
• Transparent Pay Schedule
• Internal Hiring and Encouraged Advancement

Equal Employment Opportunity

Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity.

Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.