Senior Solution Architect ModelN (Princeton)

The Role

Moderna is seeking an experienced and driven Senior ModelN Solution Architect to join the Digital Commercial organization in support of Moderna's Revenue Management capabilities. This role will serve as a senior techno-functional resource focused on the ModelN platform and the broader US Revenue Management ecosystem, with responsibility for helping ensure that business processes, platform configuration, integrations, data flows, reporting, and support activities are aligned to Moderna's operational and compliance needs.

As Moderna continues to scale its Commercial operations, the Revenue Management platform is a critical system supporting contract operations, chargebacks, rebates, pricing, claims processing, customer and contract data, financial controls, Gross‑to‑Net activities, and downstream reporting needs. This role will help ensure that the platform is operated in a compliant, reliable, scalable, and business‑aligned manner while partnering closely with Revenue Management, Finance, Customer Operations, Trade, Market Access, Digital, and external vendor teams.

The ideal candidate will bring hands‑on ModelN experience and be comfortable working directly with ModelN configurations, business rules, workflows, reporting outputs, operational jobs, and integration touchpoints that support US pharmaceutical Revenue Management processes. The successful candidate will understand how ModelN supports end‑to‑end process flows across contract setup, pricing, chargebacks, rebates, claims, wholesaler and specialty pharmacy processes, customer and contract master data, downstream financial impacts, and related reporting needs.

The successful candidate will bring deep understanding of US pharmaceutical Revenue Management processes and how they are enabled through ModelN. This role requires someone who can connect business process knowledge with system behavior, configuration decisions, integration dependencies, operational controls, and compliance expectations.

This individual will be expected to operate as a senior internal subject‑matter expert for ModelN and Revenue Management capabilities. They will partner with business and technical teams to define requirements, evaluate solutions, support platform configuration, coordinate integration and data‑related work, drive testing and validation, and support enhancements through the full software development lifecycle. The role does not require ownership of every technical build activity across the ecosystem, but it does require the ability to independently drive work from intake and analysis through design, build coordination, testing, deployment, documentation, and post‑production support.

This is a hands‑on role for someone who can build deep institutional knowledge of Moderna's Revenue Management ecosystem, reduce dependency on external support for day‑to‑day platform understanding, and help strengthen the reliability, transparency, and scalability of the operating model.

Here’s What You’ll Do

Your Key Responsibilities Will Be

• Serve as a senior techno‑functional SME for Moderna's Revenue Management platform, with a focus on ModelN capabilities, configurations, business processes, integrations, reporting, and operational support.
• Partner with Revenue Management, Finance, Customer Operations, Trade, Market Access, and Digital teams to understand business needs, define requirements, evaluate solution options, and support timely execution of operational and enhancement requests.
• Apply strong knowledge of US pharmaceutical Revenue Management processes, including contracts, pricing, chargebacks, rebates, claims, wholesaler distribution, specialty pharmacy processes, Gross‑to‑Net considerations, customer and contract data, and downstream financial reporting impacts.
• Support hands‑on ModelN configuration activities, including business rules, workflows, reference data, system settings, and other functional configurations required to support Revenue Management processes.
• Manage or support user access, roles, permissions, and related governance activities in partnership with business process owners, Compliance, Information Security, and SOX/control stakeholders.
• Develop, maintain, and support standard reporting, audit extracts, SOX‑related reports, operational dashboards, and data analysis needed by business and control stakeholders.
• Monitor platform jobs, data flows, interfaces, file processing, scheduled activities, and operational processes to ensure successful execution and timely issue identification.
• Triage, investigate, and coordinate resolution of platform and process issues, including working with ModelN, system integrators, managed service providers, Boomi/integration teams, SAP/customer master teams, EDI teams, data teams, and other internal or external partners as needed.
• Coordinate investigation and resolution of integration issues involving SAP, Boomi, EDI, customer master data, contract identifiers, chargebacks, rebates, sales volume reporting, credits/rebills, returns, and related Revenue Management process flows.
• Drive or support full SDLC activities for Revenue Management enhancements, including intake, requirements analysis, design, configuration, integration coordination, test planning, UAT support, deployment readiness, documentation, and post‑production support.

Your Responsibilities Will Also Include

• Support upgrade readiness, SaaS release validation, regression testing coordination, release planning, defect triage, and business UAT activities in partnership with ModelN, business users, and Digital teams.
• Maintain platform documentation, operational procedures, configuration records, access‑control documentation, support playbooks, integration context, and other materials needed to support compliant and sustainable operations.
• Contribute to the Revenue Management support model by helping clarify repeatable procedures, handoffs, documentation, ownership boundaries, escalation paths, and support responsibilities across Digital, business teams, ModelN, system integrators, and managed service partners.
• Identify recurring issues, process gaps, control weaknesses, and opportunities to improve platform reliability, support transparency, data quality, and operational resilience.
• Operate with a continuous improvement mindset, helping Moderna build sustainable internal platform knowledge and strengthen long‑term Revenue Management capability.

The Key Moderna Mindsets You’ll Need to Succeed in the Role

• We behave like owners: driving outcomes that go beyond any job description and taking accountability for sustainable Revenue Management platform performance.
• We act with dynamic range: balancing operational detail, production issue triage, and hands‑on configuration work with broader platform strategy and business process impact.
• We prioritize the platform: enabling scalable, sustainable capabilities over one‑off solutions and strengthening long‑term internal knowledge of the ModelN ecosystem.
• Bold, Relentless, Curious, and Collaborative: operating with urgency, learning quickly, partnering across business, Digital, vendor, and compliance teams, and continuously improving the support model.

Here’s What You’ll Need (Basic Qualifications)

• Bachelor’s degree in Information Systems, Computer Science, Business, Finance, Engineering, or a related field, or equivalent professional experience.
• 8+ years of experience supporting enterprise business applications, Revenue Management systems, commercial operations platforms, ERP‑adjacent systems, or other regulated business‑critical platforms.
• Hands‑on experience with ModelN Revenue Cloud, ModelN Revenue Management, or a closely comparable life sciences Revenue Management platform, including direct involvement in configuration, production support, reporting, release validation, or enhancement delivery.
• Strong experience with US pharmaceutical Revenue Management processes, including one or more of the following: chargebacks, rebates, contract management, pricing, claims processing, Gross‑to‑Net, government programs, market access contracting, wholesaler distribution, or specialty pharmacy programs.
• Experience operating in a senior techno‑functional role, with the ability to understand business processes, system configuration, data flows, reporting needs, integration dependencies, operational controls, and platform support requirements.
• Experience supporting platform configuration, user administration, role management, access controls, reporting, issue triage, release support, and production support in an enterprise application environment.
• Strong analytical skills, including the ability to investigate complex data and process issues, reconcile upstream and downstream flows, identify root causes, and communicate findings clearly to business and technical stakeholders.
• Ability to partner with business teams to define requirements and work with technical teams to drive solutions through design, build, testing, deployment, and post‑production support.
• Experience working with vendors, managed service providers, system integrators, and software providers to triage issues, track tickets, monitor service levels, and drive resolution of platform or process issues.
• Understanding of controlled system environments, including audit readiness, access governance, SOX considerations, documentation discipline, testing evidence, and change control expectations.
• Comfort working with reports, data extracts, SQL or query‑based analysis, and operational dashboards.
• Strong communication, organization, facilitation, and stakeholder management sk]]>