Customer Data Management Specialist - QA

Job Description

Job Description

NuCO2, the largest, best, and only national provider of beverage grade CO2 to the Foodservice and Hospitality Industry is a growth company. The Customer data Management - QA position is responsible for auditing processed contract packages for quality assurance. 

ESSENTIAL RESPONSIBILITIES & COMPETENCIES:  

• Audits contract packages accurately and consistently to ensure accuracy and gather data to provide reports in a timely manner.
• Maintains service level agreement (SLA) of no more than 7 days on contract package audit.
• Utilizes tools to assist in composing accurate reports and auditing contract packages.
• Prioritize workload to ensure deadlines are met on a consistent basis.
• Provides daily, weekly and monthly reports on team performance and data errors.
• Manages auditing and other tasks effectively to ensure all tasks are completed to meet team goals.
• Able to work with team to ensure accuracy and productivity goals are met.
• Able to work with management to identify error trends, training needs, process improvement or departmental efficiencies.
• Review and assess personal development plan to ensure on-track to meet or exceed responsibilities and accountabilities.

QUALIFICATIONS: 

• Ability to multitask and must be self-directed.
• Ability to read, analyze, and interpret contracts, pricing and equipment transmittals, general business periodicals, professional journals, technical procedures, or governmental regulations.
• Effectively write reports and business correspondence.
• Effectively present information and respond to questions from individuals or groups of managers and customers.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to type a minimum of 40 wpm.
• Excellent verbal and written communication skills.
• Excellent customer service skills – ability to go above and beyond to meet customer’s needs.
• Proficient using integrated systems, Microsoft Excel, Outlook, and Word.
• Must be very organized and detail oriented.
• Ability to multi-task and interact well with management.
• Ability to interact well in a team environment as well as independently; must work well in a fast-paced environment.
• Effective problem-solving skills with an attention to detail.

EDUCATION AND TRAINING: 

• Associates degree preferred; or equivalent working experience
• A minimum of one year experience in; contract review, document compliance, or document examination.
• JDE experience preferred but not required.

COMMUNICATION AND COGNITIVE ABILITIES: 

• Willingness/enthusiasm for accepting responsibility and accountability; “ownership mentality”.
• Strong work ethic
• Independent worker.
• Achievement/results driven.
• High-energy individual.
• Ability to foster strong relationships with colleagues/customers.

NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k)-retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.