Express Service Advisor

Job Description

Job Description

Jim Coleman Honda is hiring an Express Service Advisor!We're looking for energetic, customer-focused individuals to join our team as an Express Service Advisor. Whether you're beginning your automotive career or looking for a company where you can grow, this role offers hands-on experience, paid training, and opportunities for advancement.If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing excellent service, we'd love to meet you.What You'll DoAs an Express Service Advisor, you'll be the face of our Express Service Department. You'll greet customers, guide them through their maintenance visit, and help ensure every vehicle moves efficiently through the service process.Responsibilities include:Welcome customers with a friendly and professional attitude.Write repair orders for Express Services, including:Oil changesTire rotationsMulti-point inspectionsBattery servicesAir filter and cabin filter replacementWiper blade replacementOther routine maintenance servicesClearly explain recommended maintenance and manufacturer service intervals.Coordinate with technicians to keep repairs moving efficiently.Keep customers updated on the status of their vehicle.Ensure repair orders are accurate and complete.Assist with vehicle delivery and answer customer questions.Help maintain a clean, organized, and professional service drive.Deliver an outstanding customer experience during every visit.What We're Looking ForWe're looking for people with the right attitude more than automotive experience.Ideal candidates will have:Outstanding customer service skillsStrong communication skillsA positive, team-oriented mindsetThe ability to multitask in a fast-paced environmentProfessional appearance and demeanorBasic computer skillsExcellent organizational skillsA valid driver's license with a clean driving recordWhy Jim Coleman Automotive?When you join Jim Coleman Automotive, you're joining a company that values integrity, teamwork, and professional development.We offer:Paid trainingCareer advancement opportunitiesCompetitive compensationMedical, dental, and vision insurance401(k) with company matchPaid time offEmployee discounts on vehicles, parts, and serviceA supportive team environmentFamily-owned company with a strong reputation in the communityOpportunities to grow into Service Advisor, Senior Service Advisor, Assistant Service Manager, and Service Manager positionsBenefits:Health insurance (medical, dental and vision)401(k)Paid vacationSSL (sick leave)Paid holidaysApplicants have rights under Federal Employment LawsFamily & Medical Leave Act (FMLA): Employment Opportunity (EEO): -your-rights-workplace-discrimination-illegal-posterEmployee Polygraph Protection Act (EPPA): you enjoy working with people and are looking for a long-term career instead of just another job, we encourage you to apply.Join the Jim Coleman Automotive FamilyJim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers a great team environment, great benefits and ongoing training and support for its employees. We provide opportunity for growth and advancement. Our dealership is rather progressive and has a highly energetic feel. We like to have a great time while providing even greater customer service. We also have one of the best pay plans in the area!