Events Operations Manager

Role Description

The Events Operations Manager is responsible for providing the strategic as well as operational ownership of the planning and execution of national, regional, and local level meetings — i.e., congresses, conventions, exhibits, commercial meetings (including internal meetings), and other key company-sponsored events across all brands.

• Lead the end-to-end planning and execution of national, regional, and local events and exhibits, working cross-functionally with sales, legal, compliance, marketing, and field operations to ensure alignment with business and brand goals.
• Lead all non-exhibit sponsorship operations, from planning and contracting through on-site logistics and execution.
• Support planning for key internal meetings and events, including National Sales Meetings, POAs, and President's Club trips.
• Source and contract venues and vendors, conduct site inspections, and serve as the primary point of contact for agencies handling booth design, logistics, and execution.
• Chair cross-functional teams and develop, monitor, and communicate timelines to ensure consensus on content, messaging, and overall event strategy.
• Manage exhibit design and staffing, and oversee on-site logistics including registration, housing, travel, and financial reconciliation.
• Select congresses and meetings to attend in partnership with brand leaders and conduct post-event evaluations to measure ROI and business impact.
• Oversee the review of content and materials to ensure compliance with legal, regulatory, and medical guidelines, including PRC approval.
• Manage event budgets, controlling costs while delivering high-quality, financially competitive outcomes.
• Build and maintain relationships with healthcare professionals and congress associations to support the company’s strategic positioning.
• Develop and maintain SOPs for meetings and congresses, continually improving processes to ensure consistent, flawless execution.
• Maintain transparent communication on event objectives, roles, responsibilities, and outcomes with all stakeholders.

Qualifications

• Bachelor’s degree preferred.
• Experience in marketing to the ophthalmic audience preferred.
• Experience with ophthalmic pharmaceuticals preferred.
• Experience in conference or meetings management required.
• Understanding of the FDA PRC review process for promotional activities.
• Demonstrated experience working cross-functionally.
• Attention to detail and well-organized.
• Ability to think creatively in confronting new issues and provide novel solutions.
• Work under pressure, meet deadlines, and exercise sound business judgment, demonstrating critical thinking and high ethical standards, while being a team player.
• Excellent written and verbal communication skills; ability to write effective customer and field sales communications.
• Ability to multitask, adjusting priorities as needed.
• Proficiency in standard MS Office software products, including Outlook, PowerPoint, and Excel.
• Proficiency with Salesforce, Pardot, Airtable, and Tableau a plus.
• Experience with Adobe Suite, including Photoshop, InDesign, and Illustrator, a plus.

Requirements

• Position Type: Remote
• Travel: Up to 40%