Client Services Engineer

Client Services Engineer

Location: Foster City, CA Duration: 6+ Months Pay Range: $42.00/hour - $46.42/hour at least 4 days in office

Position Summary: As a member of the Client Services team, a Client Service Engineer will be responsible for company's employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.

Responsibilities:

• Provide technical support for all end user technology services via ServiceNow and Slack.
• Research, install/implement, and upgrade internal systems and Saas platforms.
• Support conference room systems, printers, digital signage, and other office equipment.
• Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
• Create and maintain documentation for internal team processes and user-facing support articles.

Qualifications:

• 3 years of experience in a similar IT Support / Admin role.
• Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
• Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.)
• Experience with Google Workspace administration and troubleshooting.
• Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
• Strong security foundation and endpoint or user best practices.
• Experience with ServiceNow, Jira, Confluence, or similar ticketing and documentation tools.
• Strong knowledge of Active Directory account administration.
• Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)
• Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
• 1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.)
• Exceptional verbal and written communication.
• Strong critical thinking, problem solving, and prioritization skills.