Loan Administrator I

Job Description

Job Description

Job Summary:

The Loan Administrator I provides day-to-day administrative and customer support to Loan Officers and Branch Leadership. This role is responsible for coordinating loan closings, maintaining accurate loan and customer files, processing payments, and supporting lending activities and initiatives. The Loan Administrator I serves as the first point of contact for loan customers, delivering high-quality customer service while ensuring compliance with Bank policies, procedures, and applicable regulations. This position plays a critical role in operational accuracy, risk mitigation, and customer satisfaction.

Supervisory Responsibilities:

• None

Key Responsibilities:

Loan Administration and Operations

• Provide administrative and operational support for Loan Officers and lending staff.
• Prepare and process loan documentation using Hathorn River LOS and other applicable systems.
• Load and maintain loan accounts in the SilverLake core system.
• Maintain customer credit files in an organized, accurate and confidential manner.
• Review loan files for completeness and required documentation; follow up on missing items or exceptions.
• Complete new account workflow by archiving executed documentation in Synergy.
• Retrieve information for credit ratings, loan confirmations, and reporting needs.

Customer Service and Relationship Management

• Greet customer and prospective customers and direct them to appropriate personnel.
• Serve as the first point of contact for loan-related inquiries.
• Assist customers with payment processing, line of credit advances, and payoff quotes.
• Provide customer relations support, including assisting tellers as needed.
• Build trust, customer loyalty and long-term relationships.

Compliance, Risk, and Controls

• Adhere to all Bank policies, procedures, and internal controls.
• Maintain working knowledge of applicable state and federal laws and regulations.
• Demonstrate sound judgment and decision-making based on Bank policy and experience.

Required Key Skills and qualifications:

• Excellent verbal and written communication skills.
• Ability to multitask and manage competing priorities.
• Strong attention to detail with a high level of accuracy.
• Ability to maintain confidentiality.
• Ability to work independently and effectively in a team environment.
• Ability to maintain tact, composure, and professionalism when situations become stressful.
• Proficiency in Microsoft Word and Excel
• Working knowledge of SilverLake, Jack Henry Platforms, Synergy, Encompass, and Hawthorn River LOS.
• Experience with TruStage Compliance Solutions document preparation programs preferred.
• Abilit to adapt to evolving banking technologies.

Education and Experience:

• Associate degree or equivalent relevant work experience required.
• Minimum of two (2) years of related banking experience required.
• Previous customer service experience required.

Physical Requirements:

• Regularly: Sitting, Talking, Hearing, Feeling/Touching, Vision – close, peripheral, depth, ability to adjust focus
• Frequently: Walking
• Occasionally: Standing, climbing and/or crawling, Lifting objects up to 15 pounds
• Must be able to travel to meet with clients at times.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About us

Bank of Pontiac opened its doors for business in 1947. We are a strong community bank offering a variety of financial services to both individuals and businesses in Livingston, Grundy, McLean, Ford, and Tazewell Counties and surrounding communities. We believe in serving and reinvesting in our communities by supporting local schools, churches, clubs, and organizations. At Bank of Pontiac, we believe that “Together We’re Better.”

We offer a competitive salary along with a full benefits package including health, dental, vision, and life insurance, 401(k) and generous paid time off.

At Bank of Pontiac, we believe that diversity fuels innovation. Bank of Pontiac is committed to equal employment opportunities, and we support an inclusive workplace where our members excel based on personal merit, qualifications, experience, ability, and job performance.