Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a real estate and property organization in Tustin, California. This Contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and building positive client relationships in a hybrid work environment. The position includes on-site training during the first two weeks, followed by a schedule that combines in-office collaboration with ongoing customer support responsibilities.

Responsibilities:

• Handle a steady flow of incoming customer calls and respond to inquiries with professionalism, accuracy, and empathy.

• Make outbound calls when needed to follow up on service matters, address concerns, and encourage customer retention.

• Enter and update order information and customer records carefully to maintain accurate account details.

• Resolve customer issues efficiently by identifying needs, explaining available solutions, and ensuring appropriate next steps are completed.

• Support retention efforts by engaging with customers who may be considering cancellation and reinforcing the value of services offered.

• Work closely with supervisors and team members in a hybrid setting to maintain service quality and meet performance expectations.

• Participate in required on-site training and apply learned processes, service standards, and communication techniques to daily work.

• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage both inbound and outbound calls in a fast-paced environment.
• Experience with order entry or updating customer information in internal systems.
• Strong verbal communication skills with a detail-oriented and customer-focused approach.
• Proven ability to de-escalate concerns and support customer retention conversations effectively.
• Comfortable working in a hybrid role and attending on-site training during the first two weeks.
• Reliable organizational skills and attention to detail when handling multiple customer interactions.